IDEAS home Printed from https://ideas.repec.org/a/taf/rcitxx/v24y2021i19p2716-2734.html
   My bibliography  Save this article

Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory

Author

Listed:
  • Yan Mao
  • Jie He
  • Alastair M. Morrison
  • J. Andres Coca-Stefaniak

Abstract

The main purpose of this research was to illustrate how companies contributed to employee psychological capital in tourism during the COVID-19 crisis based on the conservation of resources theory (CoR). Psychological capital including self-efficacy, hope, resilience and optimism is a key source of support at work, especially during challenging events. With threats to health and job security, employee psychological capital was unlikely to recover on its own naturally. However, tourism companies can augment employee psychological capital through corporate social responsibility (CSR). The effects of CSR on employee psychological capital remains unclear. This research examined differing effects of CSR on self-efficacy, hope, resilience and optimism. Based on a survey of 430 employees in tourism in China, the results showed that CSR had positive impacts on employee self-efficacy, hope, resilience and optimism through employee satisfaction with corporate COVID-19 responses. In addition, individual loss orientation strengthened the effects of CSR on employee self-efficacy, hope, resilience and optimism.

Suggested Citation

  • Yan Mao & Jie He & Alastair M. Morrison & J. Andres Coca-Stefaniak, 2021. "Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory," Current Issues in Tourism, Taylor & Francis Journals, vol. 24(19), pages 2716-2734, October.
    • Handle: RePEc:taf:rcitxx:v:24:y:2021:i:19:p:2716-2734
    DOI: 10.1080/13683500.2020.1770706
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/13683500.2020.1770706
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/13683500.2020.1770706?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sunu Widianto & Celeste P. M. Wilderom, 2023. "Followers’ PsyCap and Job Performance: A Longitudinal COR Approach to Transformational Leadership as a Key Resource," SAGE Open, , vol. 13(3), pages 21582440231, September.
    2. Dr. Nosheen Rafi & Mudsir Ismail & Iqra Javed & Umbrin Akbar & Muddassar Bilal & Amna Ilyas, 2023. "Impact of Internal and External CSR on Job Satisfaction: Mediating Role of Emotional Labor," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 12(3), pages 547-557.
    3. Li Yu & Weiwei Wu, 2024. "The impact of perceived environmental corporate social responsibility on idea generation and idea implementation," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    4. Surachartkumtonkun, Jiraporn & Ngo, Liem Viet & Shao, Wei, 2023. "The crisis cloud's silver linings: The effects of hope and gratitude on employee burnout and engagement," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
    5. Memiyanty Abdul Rahim & Farhatul Mustamirrah Mahamad Aziz & Puteri Nurafiqah binti Mohd Fadli & Fatin Nadhirah binti Mohammad Fadzli & Muhamad ‘Abdin Syakirin bin Muhamad Azmi & Alia Umayrah Mohamma, 2024. "Entrepreneur Bricolage Model Matter for Learning Purpose During the Pandemic," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(8), pages 4415-4434, August.
    6. Qiujia Lai & Gukseong Lee, 2023. "RETRACTED: An Exploratory Study of the Intrinsic Mechanisms of Occupational Stigma Consciousness, Career Development, and Work–Life Balance among Female Leaders," Sustainability, MDPI, vol. 15(22), pages 1-16, November.
    7. Yahya, Habeeb, 2023. "The role of ESG performance in firms' resilience during the COVID-19 pandemic: Evidence from Nordic firms," Global Finance Journal, Elsevier, vol. 58(C).
    8. NAHAR Hairul Suhaimi & MOHAMAD Maslinawati, 2023. "Academic Research Responses To Covid-19: The Corporate Social Responsibility Perspective," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 18(1), pages 171-197, April.
    9. Huong Le & Neena Gopalan & Joohan Lee & Isuru Kirige & Amlan Haque & Vanita Yadav & Victoria Lambropoulos, 2023. "Impact of Work and Non-Work Support on Employee Well-Being: The Moderating Role of Perceived Organizational Support," Sustainability, MDPI, vol. 15(22), pages 1-14, November.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rcitxx:v:24:y:2021:i:19:p:2716-2734. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rcit .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.