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Public sector benchmarking and performance improvement: what is the link and can it be improved?

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  • Sandra Tillema

Abstract

Benchmarking is often used in the public sector as a way of driving up performance. This article explains why benchmarking does not necessarily lead to better performance and why it can generate unwanted consequences. The article recommends ways of improving the link between benchmarking and performance. These involve the design of the benchmarking scheme, the presentation of benchmarking scores, the stakeholders to which these scores will be disclosed, and the actions that will be undertaken as a follow-up.

Suggested Citation

  • Sandra Tillema, 2010. "Public sector benchmarking and performance improvement: what is the link and can it be improved?," Public Money & Management, Taylor & Francis Journals, vol. 30(1), pages 69-75, January.
    • Handle: RePEc:taf:pubmmg:v:30:y:2010:i:1:p:69-75
    DOI: 10.1080/09540960903492414
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    Cited by:

    1. Mark Huijben & Arno Geurtsen & Jan van Helden, 2014. "Managing overhead in public sector organizations through benchmarking," Public Money & Management, Taylor & Francis Journals, vol. 34(1), pages 27-34, January.
    2. Manville, Graham & Greatbanks, Richard, 2020. "Performance management in hybrid organisations: A study in social housing," European Management Journal, Elsevier, vol. 38(3), pages 533-545.
    3. Per Christian Ahlgren & Inger Johanne Pettersen, 2015. "Local government and management control in inter-organizational settings," Public Money & Management, Taylor & Francis Journals, vol. 35(5), pages 383-389, September.
    4. Graham Manville & Richard Greatbanks & Thomas Wainwright & Martin Broad, 2016. "Visual performance management in housing associations: a crisis of legitimation or the shape of things to come?," Public Money & Management, Taylor & Francis Journals, vol. 36(2), pages 105-112, March.
    5. Matias Laine & Eija Vinnari, 2014. "The dynamics of voluntary benchmarking in the water sector," Public Money & Management, Taylor & Francis Journals, vol. 34(4), pages 297-304, July.

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