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Co-Production, Interdependence and Publicness: Extending public service-dominant logic

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  • John Alford

Abstract

This article argues that while the idea of public service-dominant logic (PSDL) has much to offer, there remains room to extend it. First, the article fine-tunes the argument that co-production is unavoidable in services management, by categorizing the different things co-producers provide and analysing their interdependencies. Second, it seeks to account for collectively consumed public value, which is neglected in PSDL. Third, it recognizes that far from ‘delighting’ customers, many public services entail applying the coercive authority of the state to those with whom they deal. The article proposes a reconceptualization of the notion of ‘client focus’.

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  • John Alford, 2016. "Co-Production, Interdependence and Publicness: Extending public service-dominant logic," Public Management Review, Taylor & Francis Journals, vol. 18(5), pages 673-691, May.
    • Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:673-691
    DOI: 10.1080/14719037.2015.1111659
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    Cited by:

    1. Dionisio, Marcelo & de Vargas, Eduardo Raupp, 2022. "Integrating Corporate Social Innovations and cross-collaboration: An empirical study," Journal of Business Research, Elsevier, vol. 139(C), pages 794-803.
    2. Kozak Anna, 2023. "Application of ICT in the co-production of social services," Journal of Economics and Management, Sciendo, vol. 45(1), pages 441-467, January.
    3. Noella Edelmann & Ines Mergel, 2021. "Co-Production of Digital Public Services in Austrian Public Administrations," Administrative Sciences, MDPI, vol. 11(1), pages 1-21, February.
    4. Aldona Fraczkiewicz-Wronka & Anna Kozak, 2021. "Facilitating Co-production in Health Promotion: Study of Senior Councils in Poland," European Research Studies Journal, European Research Studies Journal, vol. 0(4B), pages 182-201.
    5. Wenting Ma & Rui Mu & Martin de Jong, 2021. "How Do Political Features Influence the Co-Production of Government Projects? A Case Study of a Medium-Sized Chinese City," Sustainability, MDPI, vol. 13(14), pages 1-18, July.
    6. Jim Broch Skarli, 2021. "Creating or Destructing Value in Use? Handling Cognitive Impairments in Co-Creation with Serious and Chronically Ill Users," Administrative Sciences, MDPI, vol. 11(1), pages 1-17, February.
    7. Maria Taivalsaari Røhnebæk & Valérie François & Norbert Kiss & Alberto Peralta & Luis Rubalcaba & Kirsty Strokosch & Edwina Yida Zhu, 2024. "Public service logic and the creation of value propositions through framing," Public Management Review, Taylor & Francis Journals, vol. 26(2), pages 399-420, February.
    8. Buics, László & Eisinger Balassa, Boglárka, 2020. "Analyzing Public Service Processes from Customer and Employee Perspectives by Using Service Blueprinting and Business Process Modelling," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2020), Virtual Conference, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Virtual Conference, 10-12 September 2020, pages 195-211, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    9. A. Paula Rodriguez Müller & Cesar Casiano Flores & Valerie Albrecht & Trui Steen & Joep Crompvoets, 2021. "A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation," Administrative Sciences, MDPI, vol. 11(4), pages 1-21, November.
    10. Mette Sønderskov & Rolf Rønning, 2021. "Public Service Logic: An Appropriate Recipe for Improving Serviceness in the Public Sector?," Administrative Sciences, MDPI, vol. 11(3), pages 1-15, June.
    11. Järvi, Henna & Kähkönen, Anni-Kaisa & Torvinen, Hannu, 2018. "When value co-creation fails: Reasons that lead to value co-destruction," Scandinavian Journal of Management, Elsevier, vol. 34(1), pages 63-77.
    12. Gregory A. PORUMBESCU & Nicola BELLE & Maria CUCCINIELLO & Greta NASI, 2019. "Does Transparency Lead To Coproduction?," TAD 14 The disciplines and the study of Public Administration: Transatlantic perspectives in the margin of the 14th Administration and Public Management International Conference, Bucharest, June 6-18 6, Research Centre in Public Administration and Public Services, Bucharest, Romania.

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