Service quality and delivery in banking services—An Indian perspective
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DOI: 10.1080/23311975.2016.1243504
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References listed on IDEAS
- Stephen J Grove & RAYMOND P FISK & MICHAEL J DORSCH, 1998. "Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination," The Service Industries Journal, Taylor & Francis Journals, vol. 18(3), pages 116-134, July.
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- Kanika Goel & Wasana Bandara & Guy Gable, 2023. "Banking the Unbanked: Conceptualizing Success of the Business Correspondent Model," Information Systems Frontiers, Springer, vol. 25(5), pages 1953-1984, October.
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