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Measures of perceived sustainability

Author

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  • Juran Kim
  • Charles R. Taylor
  • Kyung Hoon Kim
  • Ki Hoon Lee

Abstract

Sustainable marketing, as noted by numerous academics and practitioners, refers to a form of marketing that makes a net positive contribution to society in terms of environmental, social and economic developments. Firms' interest in sustainability as an aspect of business performance other than financial goals has steadily increased. Various factors (including societal mandates incorporated into regulations, concern about loss of sales and a potential decline in corporate reputation) pressure companies into implementing proper sustainability management. The purpose of this study is to clarify measures of perceived sustainability (MPS) from a marketing perspective, to analyze the effects of perceived sustainability on customer equity and to develop theoretical frameworks and implications that will allow sustainable marketing concepts to be globally competitive.The MPS scales identified in this study enable researchers to examine relationships between perceptions of sustainability and other key customer equity drivers, such as value equity, brand equity and relationship equity. Among other reasons, this may cause practitioners to value MPS. By understanding perceived sustainability, practitioners can develop economic, social and environmental performances that effectively utilize sustainability. The MPS scales offer researchers a tool for measuring perceived sustainability that is consistent with the literature on sustainability, while recognizing the reality that sustainability is a multidimensional construct. The rigor reflected in the multiple methods for generating scale items as well as the multiple stages in the scale development process results in a scale that should be useful to both researchers and practitioners.

Suggested Citation

  • Juran Kim & Charles R. Taylor & Kyung Hoon Kim & Ki Hoon Lee, 2015. "Measures of perceived sustainability," Journal of Global Scholars of Marketing Science, Taylor & Francis Journals, vol. 25(2), pages 182-193, March.
    • Handle: RePEc:taf:jgsmks:v:25:y:2015:i:2:p:182-193
    DOI: 10.1080/21639159.2015.1015473
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    Citations

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    Cited by:

    1. Zhang, Ruijin & Li, Guoxin & Wang, Zhengpei & Wang, Haiyan, 2016. "Relationship value based on customer equity influences on online group-buying customer loyalty," Journal of Business Research, Elsevier, vol. 69(9), pages 3820-3826.
    2. Ya‐Ching Lee, 2024. "Developing CSR communication strategies to increase sustainable behaviors from the perspective of spiritual capital," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(4), pages 3148-3163, July.
    3. Fifita, 'Ilaisaane M.E. & Seo, Yuri & Ko, Eunju & Conroy, Denise & Hong, Dayun, 2020. "Fashioning organics: Wellbeing, sustainability, and status consumption practices," Journal of Business Research, Elsevier, vol. 117(C), pages 664-671.
    4. Yang Sun & Eunju Ko, 2016. "Influence of sustainable marketing activities on customer equity," Journal of Global Scholars of Marketing Science, Taylor & Francis Journals, vol. 26(3), pages 270-283, June.
    5. Lee, Eun-Ju & Yun, Jin Ho, 2019. "Moral incompetency under time constraint," Journal of Business Research, Elsevier, vol. 99(C), pages 438-445.
    6. Jung, Jaesuk & Ko, Eunju & Woodside, Arch G., 2021. "How shoppers' configurations of demographics, sustainability assessments, and place-attractiveness assessments impact who shops in culturally traditional mega-markets," Journal of Business Research, Elsevier, vol. 122(C), pages 640-656.
    7. Imran Khan & Mobin Fatma, 2023. "Does Perceived Sustainability Affect the Customer Responses toward the Brands? Role of Customer Engagement as a Mediator," Sustainability, MDPI, vol. 15(10), pages 1-13, May.
    8. Sun, Yang & Garrett, Tony C. & Kim, Kyung Hoon, 2016. "Do Confucian principles enhance sustainable marketing and customer equity?," Journal of Business Research, Elsevier, vol. 69(9), pages 3772-3779.
    9. Han, Jinghe & Seo, Yuri & Ko, Eunju, 2017. "Staging luxury experiences for understanding sustainable fashion consumption: A balance theory application," Journal of Business Research, Elsevier, vol. 74(C), pages 162-167.
    10. Camelia Grădinaru & Daniel-Rareș Obadă & Ioan-Alexandru Grădinaru & Dan-Cristian Dabija, 2022. "Enhancing Sustainable Cosmetics Brand Purchase: A Comprehensive Approach Based on the SOR Model and the Triple Bottom Line," Sustainability, MDPI, vol. 14(21), pages 1-22, October.
    11. van Riel, Allard C.R. & Andreassen, Tor W. & Lervik-Olsen, Line & Zhang, Lu & Mithas, Sunil & Heinonen, Kristina, 2021. "A customer-centric five actor model for sustainability and service innovation," Journal of Business Research, Elsevier, vol. 136(C), pages 389-401.
    12. Sun, Yang & Garrett, Tony C. & Phau, Ian & Zheng, Bing, 2020. "Case-based models of customer-perceived sustainable marketing and its effect on perceived customer equity," Journal of Business Research, Elsevier, vol. 117(C), pages 615-622.
    13. Ya‐Ching Lee, 2020. "Communicating sustainable development: Effects of stakeholder‐centric perceived sustainability," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(4), pages 1540-1551, July.
    14. Xiao Chen & Xiaojing Sun & Dongwei Yan & Decheng Wen, 2020. "Perceived Sustainability and Customer Engagement in the Online Shopping Environment: The Rational and Emotional Perspectives," Sustainability, MDPI, vol. 12(7), pages 1-16, March.
    15. Zhang, Hao & Liang, Xiaoning & Wang, Shiquan, 2016. "Customer value anticipation, product innovativeness, and customer lifetime value: The moderating role of advertising strategy," Journal of Business Research, Elsevier, vol. 69(9), pages 3725-3730.

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