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Skills development for improved employee performance in South African municipalities

Author

Listed:
  • Sarah Sibiya

    (University of Johannesburg, South Africa)

  • Shikha Vyas-Doorgapersad

    (University of Johannesburg, South Africa)

Abstract

This study explores skills development for improved employee performance in South African municipalities. This study was motivated by the need to expedite local government service delivery, hampered by municipal employees' poor capacity and skills over the years. Many municipalities need help to fulfil their service delivery obligations because of the requisite skills' scarcity, absence, and shortage. The study explores the skills development of municipal employees (focus) in South African municipalities (locus). It does not focus on one chosen municipality but looks at the situation holistically from a broader perspective. The study aims to find answers to the research question: what are the causes of skills shortage on employee performance in South African municipalities? A qualitative desktop study was adopted to find answers to the guiding question, and various secondary documents were analysed to gather information. The human capital theory was used as a framework for the study. The findings show that most local government employees' skills are outside the dictates of the current era. The study recommends interventions, among other things, improving local government skills development funding, adequately implementing monitoring and evaluation practices, developing soft skills for the current fourth industrial revolution era, and performing regular municipal skills audits.

Suggested Citation

  • Sarah Sibiya & Shikha Vyas-Doorgapersad, 2023. "Skills development for improved employee performance in South African municipalities," Insights into Regional Development, VsI Entrepreneurship and Sustainability Center, vol. 5(4), pages 10-22, December.
    • Handle: RePEc:ssi:jouird:v:5:y:2023:i:4:p:10-22
    DOI: 10.9770/ird.2023.5.4(1)
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    References listed on IDEAS

    as
    1. Nada Al Mehrzi & Sanjay Kumar Singh, 2016. "Competing through employee engagement: a proposed framework," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 65(6), pages 831-843, July.
    2. Elvin Shava & Shikha Vyas-Doorgapersad, 2022. "Fostering digital innovations to accelerate service delivery in South African Local Government," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(2), pages 83-91, March.
    3. Hudson Mutandwa & Shikha Vyas-Doorgapersad, 2023. "Public-private partnerships to improve water infrastructure in Zimbabwe," Insights into Regional Development, VsI Entrepreneurship and Sustainability Center, vol. 5(2), pages 24-37, June.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    employee performance; Fourth Industrial Revolution; local government; service delivery; skills development; South Africa;
    All these keywords.

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • M53 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Training

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