IDEAS home Printed from https://ideas.repec.org/a/spr/trosos/v15y2021i2d10.1007_s12626-021-00088-3.html
   My bibliography  Save this article

The “e-Wallet Generation”: How Barriers and Promoting Factors Influence Intention to Use

Author

Listed:
  • Thuy-vy Pham

    (University of Economics Ho Chi Minh City)

  • Nhu-Y Ngoc Hoang

    (University of Economics Ho Chi Minh City)

  • Hai-Ninh Do

    (University of Economics Ho Chi Minh City)

Abstract

Despite their young age, Generation Z has high awareness and experience of using e-wallets, otherwise known as digital wallets. However, research on users’ behaviours is often conducted in the context of the older Millennial generation, which has many different characteristics and behaviours in their use of the new technical e-wallet. This research aims to examine how technical barriers and promoting factors impact Generation Z’s intention to adopt an e-wallet service to hold their money and make frictionless payments. Based on the technology acceptance model (TAM), this study examines 170 Generation Z students who were born between 1995 and 2005. The results show that the relationship between promoting factors and intention to use the e-wallet has been mediated by perceived usefulness, while the barrier factor has a direct influence on intention to use.

Suggested Citation

  • Thuy-vy Pham & Nhu-Y Ngoc Hoang & Hai-Ninh Do, 2021. "The “e-Wallet Generation”: How Barriers and Promoting Factors Influence Intention to Use," The Review of Socionetwork Strategies, Springer, vol. 15(2), pages 413-427, November.
    • Handle: RePEc:spr:trosos:v:15:y:2021:i:2:d:10.1007_s12626-021-00088-3
    DOI: 10.1007/s12626-021-00088-3
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12626-021-00088-3
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12626-021-00088-3?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Gefen, David, 2000. "E-commerce: the role of familiarity and trust," Omega, Elsevier, vol. 28(6), pages 725-737, December.
    2. Joseph I. Uduji & Elda N. Okolo-Obasi, 2018. "Young Rural Women Participation in the E-Wallet Programme and Usage Intensity of Modern Agricultural Inputs in Nigeria," Working Papers of the African Governance and Development Institute. 18/062, African Governance and Development Institute..
    3. Robert Guttmann, 2003. "Three Generations of Cybercash," Palgrave Macmillan Books, in: Cybercash, chapter 0, pages 110-143, Palgrave Macmillan.
    4. Muslim Amin & Sajad Rezaei & Firouzeh Shajari Tavana, 2015. "Gender differences and consumer's repurchase intention: the impact of trust propensity, usefulness and ease of use for implication of innovative online retail," International Journal of Innovation and Learning, Inderscience Enterprises Ltd, vol. 17(2), pages 217-233.
    5. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    6. Joseph I. Uduji & Elda N. Okolo-Obasi, 2018. "Young Rural Women Participation in the E-Wallet Programme and Usage Intensity of Modern Agricultural Inputs in Nigeria," Research Africa Network Working Papers 18/061, Research Africa Network (RAN).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Joseph I. Uduji & Elda N. Okolo-Obasi & Simplice A. Asongu, 2019. "Responsible use of crop protection products and Nigeria's growth enhancement support scheme," Development in Practice, Taylor & Francis Journals, vol. 29(4), pages 448-463, May.
    2. Simplice A. Asongu & Mushfiqur Rahman & Mohammad Alghababsheh, 2022. "Information Technology, Business Sustainability and Female Economic Participation in Sub-Saharan Africa," Working Papers 22/057, European Xtramile Centre of African Studies (EXCAS).
    3. Asongu, Simplice A. & Nnanna, Joseph & Acha-Anyi, Paul N., 2020. "Finance, inequality and inclusive education in Sub-Saharan Africa," Economic Analysis and Policy, Elsevier, vol. 67(C), pages 162-177.
    4. Simplice A. Asongu & Uchenna R. Efobi & Belmondo V. Tanankem & Evans S. Osabuohien, 2019. "Globalisation and Female Economic Participation in Sub-Saharan Africa," Working Papers of the African Governance and Development Institute. 19/019, African Governance and Development Institute..
    5. Asongu, Simplice A. & Biekpe, Nicholas & Cassimon, Danny, 2020. "Understanding the greater diffusion of mobile money innovations in Africa," Telecommunications Policy, Elsevier, vol. 44(8).
    6. Joseph I. Uduji & Elda N. Okolo-Obasi, 2018. "Corporate Social Responsibility Initiatives in Nigeria and Rural Women Livestock Keepers in Oil Host Communities," Research Africa Network Working Papers 18/060, Research Africa Network (RAN).
    7. Simplice A. Asongu & Nicholas M. Odhiambo, 2021. "The role of inclusive education in governance for inclusive economic participation: gender evidence from sub-Saharan Africa," Research Africa Network Working Papers 21/097, Research Africa Network (RAN).
    8. Uduji, Joseph Ikechukwu & Okolo-Obasi, Elda Nduka & Asongu, Simplice A., 2021. "Oil extraction in Nigeria's Ogoniland: The role of corporate social responsibility in averting a resurgence of violence," Resources Policy, Elsevier, vol. 70(C).
    9. Asongu, Simplice A. & Biekpe, Nicholas & Cassimon, Danny, 2021. "On the diffusion of mobile phone innovations for financial inclusion," Technology in Society, Elsevier, vol. 65(C).
    10. Asongu, Simplice A. & Adegboye, Alex & Nnanna, Joseph, 2021. "Promoting female economic inclusion for tax performance in Sub-Saharan Africa," Economic Analysis and Policy, Elsevier, vol. 69(C), pages 159-170.
    11. Simplice A. Asongu & Nicholas M. Odhiambo, 2019. "Inequality and the Economic Participation of Women in Sub-Saharan Africa: An Empirical Investigation," Working Papers of the African Governance and Development Institute. 19/027, African Governance and Development Institute..
    12. Simplice A. Asongu & Nicholas M. Odhiambo, 2023. "Foreign Direct Investment, Information Technology, And Total Factor Productivity Dynamics In Sub‐Saharan Africa," World Affairs, John Wiley & Sons, vol. 186(2), pages 469-506, June.
    13. Asongu, Simplice A. & Agyemang-Mintah, Peter & Nting, Rexon T., 2021. "Law, mobile money drivers and mobile money innovations in developing countries," Technological Forecasting and Social Change, Elsevier, vol. 168(C).
    14. Simplice A. Asongu & Nicholas M. Odhiambo, 2022. "Financial Access and Value Added in Sub-Saharan Africa: Empirical Evidence from the Agricultural, Manufacturing and Service Sectors," Working Papers of the African Governance and Development Institute. 22/009, African Governance and Development Institute..
    15. Asongu, Simplice A. & Nnanna, Joseph & Acha-Anyi, Paul N., 2020. "Inequality and gender economic inclusion: The moderating role of financial access in Sub-Saharan Africa," Economic Analysis and Policy, Elsevier, vol. 65(C), pages 173-185.
    16. Simplice Asongu & Nicholas M. Odhiambo, 2023. "Enhancing ICT for female economic participation in sub-Saharan Africa," African Journal of Economic and Management Studies, Emerald Group Publishing Limited, vol. 15(2), pages 195-223, May.
    17. Simplice A. Asongu & Nicholas M. Odhiambo, 2023. "Economic sectors and globalization channels to gender economic inclusion in Sub-Saharan Africa," Working Papers of the African Governance and Development Institute. 23/020, African Governance and Development Institute..
    18. Simplice A. Asongu & Nicholas M. Odhiambo, 2019. "Enhancing ICT for insurance in Africa," Review of Development Finance Journal, Chartered Institute of Development Finance, vol. 9(2), pages 16-27.
    19. Simplice A. Asongu & Nicholas M. Odhiambo, 2019. "Enhancing ICT for Quality Education in Sub-Saharan Africa," Working Papers 19/007, European Xtramile Centre of African Studies (EXCAS).
    20. Juan F. Tavera Mesías & Juan C. Sánchez Giraldo & Bernardo Ballesteros Díaz, 2011. "Aceptación del E-Commerce en Colombia: un estudio para la ciudad de Medellín," Revista Facultad de Ciencias Económicas, Universidad Militar Nueva Granada, December.

    More about this item

    Keywords

    E-wallet; Generation Z; TAM;
    All these keywords.

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:trosos:v:15:y:2021:i:2:d:10.1007_s12626-021-00088-3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.