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Challenges of Implementing S&OP in a Mid-sized Automotive Components Company: An Action Research Approach

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  • João Rampon Neto

    (University of Caxias Do Sul)

  • Paulo Fernando Pinto Barcellos

    (University of Caxias Do Sul)

Abstract

The purpose of this paper is to present an action research (AR) study of the Sales and Operations Planning (S&OP) implementation in a mid-sized automotive components company located in Brazil. This study provides a detailed empirical exploration of the S&OP implementation steps, challenges and results obtained in the researched context. An AR method was adopted in this work, seeking: (1) to find effective solutions to the dynamics of the specific context faced during the S&OP implementation, and (2) to promote large-scale changes through the engagement of the company and the researcher in the problem. The S&OP implementation presented significant results in the organization, streamlining inventory, and maintaining the service level desired by the company. The reactivity of the S&OP process also led to a quick adaptation to the COVID-19 challenges, which stands out in the operational key performance indicators (KPIs) analyzed in the period. This work contributes to theory and practice by reporting in-depth empirical research on S&OP implementation and its benefits. Practitioners and researchers can benefit from this research by understanding the best practices, challenges, and potential outcomes of implementing S&OP.

Suggested Citation

  • João Rampon Neto & Paulo Fernando Pinto Barcellos, 2023. "Challenges of Implementing S&OP in a Mid-sized Automotive Components Company: An Action Research Approach," Systemic Practice and Action Research, Springer, vol. 36(5), pages 755-782, October.
    • Handle: RePEc:spr:syspar:v:36:y:2023:i:5:d:10.1007_s11213-022-09627-7
    DOI: 10.1007/s11213-022-09627-7
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    References listed on IDEAS

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