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The determinants of the transportation outsourcing strategy for the express delivery company

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  • Chia-Chi Lee
  • Tyrone Lin
  • Pei-Chu Cheng

Abstract

This article explores the determinants that affect the transportation outsourcing strategy of the express delivery company in Taiwan. The results show that the following situations result in higher outsourcing probability: customer companies belonging to the high-tech industry, customers bringing higher freight revenue, customers having a better relationship with the case study company, and customers’ company having a bigger scale. The findings provide enterprises with a reference of decision making to follow in implementing the transportation outsourcing measure for different customers’ needs. The outsourcing strategy increases the flexibility of operating funds to enhance customer service quality. Copyright Springer-Verlag 2013

Suggested Citation

  • Chia-Chi Lee & Tyrone Lin & Pei-Chu Cheng, 2013. "The determinants of the transportation outsourcing strategy for the express delivery company," Service Business, Springer;Pan-Pacific Business Association, vol. 7(2), pages 207-225, June.
    • Handle: RePEc:spr:svcbiz:v:7:y:2013:i:2:p:207-225
    DOI: 10.1007/s11628-012-0151-0
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    References listed on IDEAS

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    1. David Jennings, 1997. "Building Societies and Strategic Sourcing: Criteria and Dynamics," The Service Industries Journal, Taylor & Francis Journals, vol. 17(3), pages 397-412, July.
    2. Branco Ponomariov & Gordon Kingsley, 2008. "Applicability of the Normative Model of Outsourcing in the Public Sector: The Case of a State Transportation Agency," Public Organization Review, Springer, vol. 8(3), pages 253-272, September.
    3. Vining, Aidan & Globerman, steven, 1999. "A conceptual framework for understanding the outsourcing decision," European Management Journal, Elsevier, vol. 17(6), pages 645-654, December.
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    Cited by:

    1. Tomás F. Espino-Rodríguez & Juan Carlos Ramírez-Fierro, 2018. "The Relationship Between Strategic Orientation Dimensions and Hotel Outsourcing and Its Impact on Organizational Performance. An Application in a Tourism Destination," Sustainability, MDPI, vol. 10(6), pages 1-17, May.
    2. Taewon Hwang & Sung Tae Kim, 2019. "Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 531-556, September.
    3. Chia-Chi Lee, 2014. "Performance evaluation of CPA firms in Taiwan from the perspective of industry-specific client groups," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 267-293, June.
    4. Tomás F. Espino-Rodríguez & Juan Carlos Ramírez-Fierro, 2019. "Dimensions of behavior and proactive improvement in hotel outsourcing relationships: the role of justice," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 479-508, September.
    5. Changhee Kim & Hyunjung Kim & Kanghwa Choi, 2020. "Efficiency Analysis of Public Library Services Based on Establishing Entity and Outsourcing," Sustainability, MDPI, vol. 12(21), pages 1-15, November.

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