IDEAS home Printed from https://ideas.repec.org/a/spr/svcbiz/v6y2012i4p405-409.html
   My bibliography  Save this article

Innovations in service business. An introduction to the special issue from the Global Entrepreneurship and Services Conference, Taiwan, 2011

Author

Listed:
  • Tiffany Yu
  • Michael Willoughby

Abstract

Services tend to be intangible and not visible (Cherubini 2001 ), which make them very different from production-oriented industries. Hence, we need different approaches to solving problems in services. This special issue invites five papers from the 2011 Global Entrepreneurship and Services Conference held in Taichung, Taiwan, from August 29 to 31, 2011. These papers cover various industries including finance, manufacturing, and Internet. Meanwhile, these papers cover many CSFs for services including brand equity for financial services, customer satisfaction on an auction website, the effects of social networking, the servitization for manufacturers via R&D, and the comparisons of the internal service quality for three Chinese subcultures including Taiwan, China, and Singapore. All these papers contribute to innovations in service business from different perspectives. Copyright Springer-Verlag 2012

Suggested Citation

  • Tiffany Yu & Michael Willoughby, 2012. "Innovations in service business. An introduction to the special issue from the Global Entrepreneurship and Services Conference, Taiwan, 2011," Service Business, Springer;Pan-Pacific Business Association, vol. 6(4), pages 405-409, December.
    • Handle: RePEc:spr:svcbiz:v:6:y:2012:i:4:p:405-409
    DOI: 10.1007/s11628-012-0159-5
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11628-012-0159-5
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11628-012-0159-5?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Francesc Solé Parellada & Domingo Ribeiro Soriano & Kun-Huang Huarng, 2011. "An overview of the service industries' future (priorities: linking past and future)," The Service Industries Journal, Taylor & Francis Journals, vol. 31(1), pages 1-6, January.
    2. Huarng, Kun-Huang, 2011. "A comparative study to classify ICT developments by economies," Journal of Business Research, Elsevier, vol. 64(11), pages 1174-1177.
    3. Le Hau & Pham Thuy, 2012. "Impact of service personal values on service value and customer loyalty: a cross-service industry study," Service Business, Springer;Pan-Pacific Business Association, vol. 6(2), pages 137-155, June.
    4. Huarng, Kun-Huang, 2010. "Essential research in technology management," Journal of Business Research, Elsevier, vol. 63(5), pages 451-453, May.
    5. Brady, Michael K. & Cronin, J. Jr. & Brand, Richard R., 2002. "Performance-only measurement of service quality: a replication and extension," Journal of Business Research, Elsevier, vol. 55(1), pages 17-31, January.
    6. Hu, Ming-Wen & Schive, Chi, 1998. "The Changing Competitiveness of Taiwan's Manufacturing SMEs," Small Business Economics, Springer, vol. 11(4), pages 315-326, December.
    7. Ruiz, David Martín & Gremler, Dwayne D. & Washburn, Judith H. & Carrión, Gabriel Cepeda, 2008. "Service value revisited: Specifying a higher-order, formative measure," Journal of Business Research, Elsevier, vol. 61(12), pages 1278-1291, December.
    8. Yu, Tiffany Hui-Kuang, 2011. "Heterogeneous effects of different factors on global ICT adoption," Journal of Business Research, Elsevier, vol. 64(11), pages 1169-1173.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Liang-Chuan Wu & Ivan Shih, 2014. "The product development process of an enterprise from an SSME perspective," Service Business, Springer;Pan-Pacific Business Association, vol. 8(1), pages 29-50, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Huarng, Kun-Huang, 2015. "Configural theory for ICT development," Journal of Business Research, Elsevier, vol. 68(4), pages 748-756.
    2. Huarng, Kun-Huang & Yu, Tiffany Hui-Kuang, 2015. "Forecasting ICT development through quantile confidence intervals," Journal of Business Research, Elsevier, vol. 68(11), pages 2295-2298.
    3. Chih-Wen Wu & Kun-Huang Huarng & Surya Fiegantara & Pai-Chi Wu, 2012. "The impact of online customer satisfaction on the yahoo auction in Taiwan," Service Business, Springer;Pan-Pacific Business Association, vol. 6(4), pages 473-487, December.
    4. Chen, Yi-Min & Yang, De-Hsin & Lin, Feng-Jyh, 2013. "Does technological diversification matter to firm performance? The moderating role of organizational slack," Journal of Business Research, Elsevier, vol. 66(10), pages 1970-1975.
    5. Lloyd, Alison E. & Yip, Leslie S.C. & Luk, Sherriff T.K., 2011. "An examination of the differences in retail service evaluation between domestic and tourist shoppers in Hong Kong," Tourism Management, Elsevier, vol. 32(3), pages 520-533.
    6. Yu, Tiffany Hui-Kuang & Huarng, Kun-Huang & Huang, Duen-Huang, 2021. "Causal complexity analysis of the Global Innovation Index," Journal of Business Research, Elsevier, vol. 137(C), pages 39-45.
    7. Riad Shams, S.M. & Vrontis, Demetris & Chaudhuri, Ranjan & Chavan, Gitesh & Czinkota, Michael R., 2020. "Stakeholder engagement for innovation management and entrepreneurial development: A meta-analysis," Journal of Business Research, Elsevier, vol. 119(C), pages 67-86.
    8. Žabkar, Vesna & Brenčič, Maja Makovec & Dmitrović, Tanja, 2010. "Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level," Tourism Management, Elsevier, vol. 31(4), pages 537-546.
    9. Wu, Chih-Wen, 2013. "Global-innovation strategy modeling of biotechnology industry," Journal of Business Research, Elsevier, vol. 66(10), pages 1994-1999.
    10. Huarng, Kun-Huang & Ribeiro-Soriano, Domingo Enrique, 2014. "Developmental management: Theories, methods, and applications in entrepreneurship, innovation, and sensemaking," Journal of Business Research, Elsevier, vol. 67(5), pages 657-662.
    11. Shi-Woei Lin & Yu-Cheng Liu, 2012. "The effects of motivations, trust, and privacy concern in social networking," Service Business, Springer;Pan-Pacific Business Association, vol. 6(4), pages 411-424, December.
    12. Delin Zeng & Jingbo Hu & Taohua Ouyang, 2017. "Managing Innovation Paradox in the Sustainable Innovation Ecosystem: A Case Study of Ambidextrous Capability in a Focal Firm," Sustainability, MDPI, vol. 9(11), pages 1-15, November.
    13. Nugroho, Adi, 2021. "Study of Airport Service Quality and Profitability in Indonesia," OSF Preprints ah2ns, Center for Open Science.
    14. Hai, Do Phu & Roig-Dobón, Salvador & Sánchez-García, José Luis, 2016. "Innovative governance from public policy unities," Journal of Business Research, Elsevier, vol. 69(4), pages 1524-1528.
    15. Lupo, Toni, 2015. "Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 249-259.
    16. Homayounfard, Amir & Zaefarian, Ghasem, 2022. "Key challenges and opportunities of service innovation processes in technology supplier-service provider partnerships," Journal of Business Research, Elsevier, vol. 139(C), pages 1284-1302.
    17. AFAWUBO, Komivi & NOGLO, Yawo Agbényégan, 2022. "ICT and entrepreneurship: A comparative analysis of developing, emerging and developed countries," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    18. Sonia Singh & Subhra Mondal & Lata Bajpai Singh & Kalyan Kumar Sahoo & Subhankar Das, 2020. "An Empirical Evidence Study of Consumer Perception and Socioeconomic Profiles for Digital Stores in Vietnam," Sustainability, MDPI, vol. 12(5), pages 1-30, February.
    19. Moro, Sérgio & Lopes, Rui J. & Esmerado, Joaquim & Botelho, Miguel, 2020. "Service quality in airport hotel chains through the lens of online reviewers," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
    20. Ariana Konomi, 2015. "Factors Affecting the Effectiveness of the Implementation of a Modern System of Financial Management and Control in Albania," European Journal of Economics and Business Studies Articles, Revistia Research and Publishing, vol. 1, ejes_v1_i.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:6:y:2012:i:4:p:405-409. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.