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Focus on practice service process innovation in the Brazilian electric energy sector

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Abstract

Service outsourcing has become widespread in the electric energy sector in Brazil. In this article, we present a case study of an innovative model for outsourcing management designed by a large electric energy distribution organization in Brazil, which outsources core and support business processes. This article reports how this company faced the challenges imposed after suffering serious operational problems with outsourcing companies and the innovative approach that was taken in order to improve performance and reduce safety risks. Post-implementation results corroborate the positive financial and operational consequences of the innovative model. Copyright Springer-Verlag 2010

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  • Mauricio Uriona-Maldonado & Leonardo Souza & Gregorio Varvakis, 2010. "Focus on practice service process innovation in the Brazilian electric energy sector," Service Business, Springer;Pan-Pacific Business Association, vol. 4(1), pages 77-88, March.
    • Handle: RePEc:spr:svcbiz:v:4:y:2010:i:1:p:77-88
    DOI: 10.1007/s11628-009-0080-8
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    1. Fariborz Damanpour & Shanthi Gopalakrishnan, 2001. "The Dynamics of the Adoption of Product and Process Innovations in Organizations," Journal of Management Studies, Wiley Blackwell, vol. 38(1), pages 45-65, January.
    2. Robert M. Solow, 1994. "Perspectives on Growth Theory," Journal of Economic Perspectives, American Economic Association, vol. 8(1), pages 45-54, Winter.
    3. Roessner, J. David, 1979. "The local government market as a stimulus to industrial innovation," Research Policy, Elsevier, vol. 8(4), pages 340-362, October.
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    Cited by:

    1. Uijun Kwon & Youngjung Geum, 2020. "Identification of promising inventions considering the quality of knowledge accumulation: a machine learning approach," Scientometrics, Springer;Akadémiai Kiadó, vol. 125(3), pages 1877-1897, December.
    2. Jose Roig, 2010. "Introduction," Service Business, Springer;Pan-Pacific Business Association, vol. 4(1), pages 1-7, March.
    3. Lucia Crevani & Kristina Palm & Annika Schilling, 2011. "Innovation management in service firms: a research agenda," Service Business, Springer;Pan-Pacific Business Association, vol. 5(2), pages 177-193, June.
    4. Insu Cho & Heejun Park & Jeongil Choi, 2011. "The impact of diversity of innovation channels on innovation performance in service firms," Service Business, Springer;Pan-Pacific Business Association, vol. 5(3), pages 277-294, September.
    5. Yang Yang & Zhongqiu Li & Yingying Su, 2018. "The Effectiveness of Service Innovation Practices to Reduce Energy Consumption Based on Adaptive Theory," Sustainability, MDPI, vol. 10(9), pages 1-16, September.

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