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Systematic performance differences across the manufacturing-service continuum

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  • Richard Reed
  • Susan Storrud-Barnes

Abstract

It is becoming clear that management theories developed for manufacturing may not be wholly applicable to service firms. Evidence suggests that economic rents tend to occur at the business level in manufacturing, whereas they arise at the corporate level in services. We address this issue in terms of the characteristics of goods and services, and their effects on the drivers of firm performance across the manufacturing-service continuum. We deduce that the effects are non-linear and vary according to whether products are tangible standardized goods, customized goods and services, or standardized intangible services. Copyright Springer-Verlag 2009

Suggested Citation

  • Richard Reed & Susan Storrud-Barnes, 2009. "Systematic performance differences across the manufacturing-service continuum," Service Business, Springer;Pan-Pacific Business Association, vol. 3(4), pages 319-339, December.
    • Handle: RePEc:spr:svcbiz:v:3:y:2009:i:4:p:319-339
    DOI: 10.1007/s11628-009-0073-7
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    Cited by:

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    2. Yuanqiong He & Hongyi Sun & Kin Lai & Yun Chen, 2015. "Organizational empowerment and service strategy in manufacturing," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 445-462, September.
    3. David Wang & Tiffany Yu & Fang-Ru Ye, 2012. "The value relevance of brand equity in the financial services industry: an empirical analysis using quantile regression," Service Business, Springer;Pan-Pacific Business Association, vol. 6(4), pages 459-471, December.
    4. Rafael Cáceres & Joaquin Guzmán, 2015. "Seeking an innovation structure common to both manufacturing and services," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 361-379, September.
    5. Shivendu Pratap Singh & Trina A. Sego & Shikhar Sarin, 2022. "Overcoming bias against funding of female-led entrepreneurial initiatives: the democratizing influence of online crowdlending platforms," Service Business, Springer;Pan-Pacific Business Association, vol. 16(4), pages 907-933, December.
    6. Edmund Mallinguh & Christopher Wasike & Zeman Zoltan, 2020. "The Business Sector, Firm Age, and Performance: The Mediating Role of Foreign Ownership and Financial Leverage," IJFS, MDPI, vol. 8(4), pages 1-16, December.
    7. Max Finne & Saara Brax & Jan Holmström, 2013. "Reversed servitization paths: a case analysis of two manufacturers," Service Business, Springer;Pan-Pacific Business Association, vol. 7(4), pages 513-537, December.
    8. Zélia Serrasqueiro & Manuel Armada & Paulo Nunes, 2011. "Pecking Order Theory versus Trade-Off Theory: are service SMEs’ capital structure decisions different?," Service Business, Springer;Pan-Pacific Business Association, vol. 5(4), pages 381-409, December.

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