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Competitive dynamics and business models in service business: a promising research subject

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  • Ángeles Montoro-Sánchez

Abstract

Successful firms create substantial value by doing things in ways that differentiate them from the competition. Business models reflect choices and their operating implications. They facilitate the analysis, testing, and validation of the cause-and-effect relationships that flow from the strategic choices. Due to business models are one of the main forces driving strategic renewal efforts of businesses around the world, we focus on service industry companies and their unique characteristics, with regard to new business and competition models that service companies use for strategic management and on how such models mesh with the traditional processes of competitive and corporative strategies. Copyright Springer-Verlag 2009

Suggested Citation

  • Ángeles Montoro-Sánchez, 2009. "Competitive dynamics and business models in service business: a promising research subject," Service Business, Springer;Pan-Pacific Business Association, vol. 3(4), pages 311-318, December.
    • Handle: RePEc:spr:svcbiz:v:3:y:2009:i:4:p:311-318
    DOI: 10.1007/s11628-009-0074-6
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    References listed on IDEAS

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    1. Luis Rubalcaba, 2007. "The New Service Economy," Books, Edward Elgar Publishing, number 3975.
    2. David McKee, 2008. "Services, growth poles and advanced economies," Service Business, Springer;Pan-Pacific Business Association, vol. 2(2), pages 99-107, June.
    3. Casadesus-Masanell, Ramon & Ricart, Joan E., 2007. "Competing through business models," IESE Research Papers D/713, IESE Business School.
    4. Shafer, Scott M. & Smith, H. Jeff & Linder, Jane C., 2005. "The power of business models," Business Horizons, Elsevier, vol. 48(3), pages 199-207.
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    2. Soon-Goo Hong & Hyun-Mi Lee, 2015. "Developing Gamcheon Cultural Village as a tourist destination through co-creation," Service Business, Springer;Pan-Pacific Business Association, vol. 9(4), pages 749-769, December.

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