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The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations

Author

Listed:
  • José Antonio Belso-Martínez

    (Miguel Hernández University)

  • Alicia Mas-Tur

    (University of Valencia)

  • Mariola Sánchez

    (Miguel Hernández University)

  • María José López-Sánchez

    (Miguel Hernández University)

Abstract

This paper aims to study and question the emerging social response network to the COVID-19 health crisis in the Valencian region (Spain). Our approach is twofold: a network approach using social network analysis techniques and a social services approach. We seek to analyze the different roles, strategic positions, ego-density and brokerage of the participating organizations. Furthermore, we examine the critical factors for explaining why the different organizations in the ecosystem cooperate. We find that associations and knowledge agents play the most relevant roles. Conversely, local and non-local governments rarely played brokerage roles to coordinate or inter-connect isolated operations of individual organizations. Finally, our results suggest important guidelines for practitioners that may facilitate the collaboration, coordination, and performance of a response network in the future.

Suggested Citation

  • José Antonio Belso-Martínez & Alicia Mas-Tur & Mariola Sánchez & María José López-Sánchez, 2020. "The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations," Service Business, Springer;Pan-Pacific Business Association, vol. 14(3), pages 387-411, September.
    • Handle: RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00421-w
    DOI: 10.1007/s11628-020-00421-w
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    4. Manila Bonciani & Ilaria Corazza & Sabina Rosis, 2022. "The COVID-19 emergency as an opportunity to co-produce an innovative approach to health services provision: the women's antenatal classes move on the web," Italian Journal of Marketing, Springer, vol. 2022(1), pages 59-85, March.
    5. del Val Núñez, Maria Teresa & de Lucas Ancillo, Antonio & Gavrila Gavrila, Sorin & Gómez Gandía, José Andrés, 2024. "Technological transformation in HRM through knowledge and training: Innovative business decision making," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
    6. Stephanie Reitzinger & Astrid Pennerstorfer, 2021. "The size–growth relationship in the social services sector in Austria," Service Business, Springer;Pan-Pacific Business Association, vol. 15(3), pages 445-466, September.
    7. Victor Cabral & Willem Winden, 2022. "The reaction of coworking spaces to the COVID-19 pandemic. A dynamic capabilities perspective," Service Business, Springer;Pan-Pacific Business Association, vol. 16(2), pages 257-281, June.
    8. Marina Sheresheva & Marina Efremova & Lilia Valitova & Anna Polukhina & Georgy Laptev, 2021. "Russian Tourism Enterprises’ Marketing Innovations to Meet the COVID-19 Challenges," Sustainability, MDPI, vol. 13(7), pages 1-17, March.
    9. Yuhyung Shin & Won-Moo Hur & Hansol Hwang, 2022. "Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods," Service Business, Springer;Pan-Pacific Business Association, vol. 16(2), pages 309-330, June.
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