IDEAS home Printed from https://ideas.repec.org/a/spr/rvmgts/v17y2023i6d10.1007_s11846-022-00598-6.html
   My bibliography  Save this article

Digitalization?A Matter of Trust: A Double-Mediation Model Investigating Employee Trust in Management Regarding Digitalization

Author

Listed:
  • Angelika Lau

    (University of Duisburg-Essen, Mercator School of Management)

  • Mona Höyng

    (University of Duisburg-Essen, Mercator School of Management)

Abstract

The purpose of this paper is to determine how employee trust in management regarding digitalization (TMD) is encouraged to successfully promote technological change linked to digitalization and implement digital technologies within organizations. TMD is considered a necessary precondition for employee cooperation regarding the successful implementation of digitalization within organizations. Derived from existing theoretical and empirical research on trust, a double-mediation model is developed. The proposed model investigates the direct relationships between strong digital vision (SDV), leader-member exchange (LMX), and perceptions of organizational politics (POP) on employee TMD. Further, the mediating roles of LMX and POP are investigated regarding the relationship between SDV and TMD. Based on data collected from 1,145 employees of an internationally operating energy supplier, significant positive relationships between SDV, LMX, POP, and employee TMD were found. Further, the results confirmed that LMX and POP sequentially double-mediated the relationship between SDV and TMD. Consequently, by developing a theoretical model for the specific context of digitalization, this study contributes to theory development concerning employee TMD. Furthermore, this study provides practical implications for management in terms of identifying institutional aspects within organizations that enhance TMD in the digital labor context.

Suggested Citation

  • Angelika Lau & Mona Höyng, 2023. "Digitalization?A Matter of Trust: A Double-Mediation Model Investigating Employee Trust in Management Regarding Digitalization," Review of Managerial Science, Springer, vol. 17(6), pages 2165-2183, August.
    • Handle: RePEc:spr:rvmgts:v:17:y:2023:i:6:d:10.1007_s11846-022-00598-6
    DOI: 10.1007/s11846-022-00598-6
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11846-022-00598-6
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11846-022-00598-6?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Tae-Yeol Kim & Jie Wang & Junsong Chen, 2018. "Mutual Trust Between Leader and Subordinate and Employee Outcomes," Journal of Business Ethics, Springer, vol. 149(4), pages 945-958, June.
    2. Horner-Long, Penny & Schoenberg, Richard, 2002. "Does e-Business Require Different Leadership Characteristics?: an Empirical Investigation," European Management Journal, Elsevier, vol. 20(6), pages 611-619, December.
    3. Sea-Jin Chang & Arjen van Witteloostuijn & Lorraine Eden, 2010. "From the Editors: Common method variance in international business research," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 41(2), pages 178-184, February.
    4. Jean-Sébastien Boudrias & Vincent Rousseau & Denis Lajoie, 2021. "How Lack of Integrity and Tyrannical Leadership of Managers Influence Employee Improvement-Oriented Behaviors," Journal of Business Ethics, Springer, vol. 172(3), pages 487-502, September.
    5. George Gotsis & Zoe Kortezi, 2010. "Ethical Considerations in Organizational Politics: Expanding the Perspective," Journal of Business Ethics, Springer, vol. 93(4), pages 497-517, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Memon, Khalid Rasheed & Ooi, Say Keat, 2023. "Identifying digital leadership's role in fostering competitive advantage through responsible innovation: A SEM-Neural Network approach," Technology in Society, Elsevier, vol. 75(C).
    2. Vinay Surendra Yadav & Abhijit Majumdar, 2024. "What impedes digital twin from revolutionizing agro-food supply chain? Analysis of barriers and strategy development for mitigation," Operations Management Research, Springer, vol. 17(2), pages 711-727, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Okechukwu Ethelbert Amah, 2022. "The Role of Political Prudence and Political Skill in the Political Will and Political Behavior Relationship," Journal of Business Ethics, Springer, vol. 176(2), pages 341-355, March.
    2. Newburry, William & Gardberg, Naomi A. & Sanchez, Juan I., 2014. "Employer Attractiveness in Latin America: The Association Among Foreignness, Internationalization and Talent Recruitment," Journal of International Management, Elsevier, vol. 20(3), pages 327-344.
    3. Jean–Luc Arregle & Bat Batjargal & Michael A. Hitt & Justin W. Webb & Toyah Miller & Anne S. Tsui, 2015. "Family Ties in Entrepreneurs’ Social Networks and New Venture Growth," Entrepreneurship Theory and Practice, , vol. 39(2), pages 313-344, March.
    4. Ahammad, Mohammad Faisal & Tarba, Shlomo Yedidia & Liu, Yipeng & Glaister, Keith W., 2016. "Knowledge transfer and cross-border acquisition performance: The impact of cultural distance and employee retention," International Business Review, Elsevier, vol. 25(1), pages 66-75.
    5. Behrooz Gharleghi & Asghar Afshar Jahanshahi & Khaled Nawaser, 2018. "The Outcomes of Corporate Social Responsibility to Employees: Empirical Evidence from a Developing Country," Sustainability, MDPI, vol. 10(3), pages 1-15, March.
    6. Yi-Ju Lo & Tung Hung, 2015. "Structure offshoring and returns on offshoring," Asia Pacific Journal of Management, Springer, vol. 32(2), pages 443-479, June.
    7. Jörn H. Block & Christian O. Fisch & James Lau & Martin Obschonka & André Presse, 2019. "How Do Labor Market Institutions Influence the Preference to Work in Family Firms? A Multilevel Analysis Across 40 Countries," Entrepreneurship Theory and Practice, , vol. 43(6), pages 1067-1093, November.
    8. Kawai, Norifumi & Chung, Chul, 2019. "Expatriate utilization, subsidiary knowledge creation and performance: The moderating role of subsidiary strategic context," Journal of World Business, Elsevier, vol. 54(1), pages 24-36.
    9. Tony Edwards & Paul Marginson & Anthony Ferner, 2013. "Multinational Companies in Cross-National Context: Integration, Differentiation, and the Interactions between MNCS and Nation States," ILR Review, Cornell University, ILR School, vol. 66(3), pages 547-587, May.
    10. Estefanía Palazuelos & Ángel Herrero Crespo & Javier Montoya Corte, 2018. "Accounting information quality and trust as determinants of credit granting to SMEs: the role of external audit," Small Business Economics, Springer, vol. 51(4), pages 861-877, December.
    11. Liu, Yulong & Yu, Yang, 2018. "Institutions, firm resources and the foreign establishment mode choices of Chinese firms: The moderating role of home regional institutional development," Journal of Business Research, Elsevier, vol. 93(C), pages 111-121.
    12. Hung-Ming Tu, 2020. "Sustainable Heritage Management: Exploring Dimensions of Pull and Push Factors," Sustainability, MDPI, vol. 12(19), pages 1-17, October.
    13. Saba Khalid & Jorma Larimo, 2012. "Firm Specific Advantage in Developed Markets Dynamic Capability Perspective," Management International Review, Springer, vol. 52(2), pages 233-250, April.
    14. Cäker, Mikael & Siverbo, Sven, 2018. "Effects of performance measurement system inconsistency on managers’ role clarity and well-being," Scandinavian Journal of Management, Elsevier, vol. 34(3), pages 256-266.
    15. Petrou, Andreas P. & Hadjielias, Elias & Thanos, Ioannis C. & Dimitratos, Pavlos, 2020. "Strategic decision-making processes, international environmental munificence and the accelerated internationalization of SMEs," International Business Review, Elsevier, vol. 29(5).
    16. Lau, Patricia Yin Yin & Tong, Jane L.Y. Terpstra & Lien, Bella Ya-Hui & Hsu, Yen-Chen & Chong, Chooi Ling, 2017. "Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics," Journal of Retailing and Consumer Services, Elsevier, vol. 35(C), pages 20-26.
    17. Sam Njinyah & Simplice A. Asongu & Sally Jones, 2022. "The role of mobile money adoption in moderating the influence of access to finance in firm performance," Working Papers of the African Governance and Development Institute. 22/075, African Governance and Development Institute..
    18. Terry R. Adler & Thomas G. Pittz & Hank B. Strevel & Dina Denney & Susan D. Steiner & Elizabeth S. Adler, 2022. "Team Over-Empowerment in Market Research: A Virtue-Based Ethics Approach," Journal of Business Ethics, Springer, vol. 176(1), pages 159-173, February.
    19. Kalinic, Igor & Brouthers, Keith D., 2022. "Entrepreneurial orientation, export channel selection, and export performance of SMEs," International Business Review, Elsevier, vol. 31(1).
    20. López-Sáez, Pedro & Cruz-González, Jorge & Navas-López, Jose Emilio & Perona-Alfageme, María del Mar, 2021. "Organizational integration mechanisms and knowledge transfer effectiveness in MNCs: The moderating role of cross-national distance," Journal of International Management, Elsevier, vol. 27(4).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:rvmgts:v:17:y:2023:i:6:d:10.1007_s11846-022-00598-6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.