IDEAS home Printed from https://ideas.repec.org/a/spr/opmare/v16y2023i3d10.1007_s12063-023-00357-0.html
   My bibliography  Save this article

Consumers' attitude footprint on sustainable development in developed and developing countries: a case study in the electronic industry

Author

Listed:
  • Sanaz Ghorbanloo

    (Shahid Beheshti University)

  • Sajjad Shokouhyar

    (Shahid Beheshti University)

Abstract

Mobile phones, often known as cell phones, have grown in popularity to the point that they are now almost necessary in today's lifestyle. However, its manufacture, usage, and disposal can impose enormous economic, social, and environmental costs. In recent years, economic, social and environmental concerns have become global public attention. This is particularly true for electronic products like cellphones, which are the subject of this paper. Therefore, consumer electronics should create social and environmental values while achieving positive economic results. Due to consumers’ different behavior based on their local situation, this study looks at people’s perspectives on cellphone sustainability in developing and developed countries. According to the triple bottom line principle, it is crucial for countries to have a responsible attitude toward society and the environment to achieve sustainable development, as well as a concentration on economic profit. Therefore, a mixed method of quantitative and qualitative approaches (based on Twitter data and thematic analysis of literature) has been adopted. In this research, content analysis, descriptive analysis, and sentiment analysis are used to analyze both quantitative and qualitative content for research methodology which is provided with a lexicon-based approach based on Twitter data to identify the most frequent dimensions of “sustainability” that customers perceive. We collected over a hundred-thousand tweets using the Twitter Application Programming Interface (API) over Twenty months. In terms of the three dimensions of "sustainable development," the data show that the "economic" feature is the most important in developing countries, while the "environmental" dimension is the least important. Further analysis shows that the effects of these aspects differ between developed and developing countries. On the other side, due to higher welfare in the developed world, the priority of these aspects included, the "environmental", "social" and lastly "economic" dimensions.

Suggested Citation

  • Sanaz Ghorbanloo & Sajjad Shokouhyar, 2023. "Consumers' attitude footprint on sustainable development in developed and developing countries: a case study in the electronic industry," Operations Management Research, Springer, vol. 16(3), pages 1444-1475, September.
    • Handle: RePEc:spr:opmare:v:16:y:2023:i:3:d:10.1007_s12063-023-00357-0
    DOI: 10.1007/s12063-023-00357-0
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12063-023-00357-0
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12063-023-00357-0?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Muhammad Shahbaz & Giray Gozgor & Philip Kofi Adom & Shawkat Hammoudeh, 2019. "The technical decomposition of carbon emissions and the concerns about FDI and trade openness effects in the United States," International Economics, CEPII research center, issue 159, pages 56-73.
    2. Chang, Yung-Chun & Ku, Chih-Hao & Chen, Chun-Hung, 2019. "Social media analytics: Extracting and visualizing Hilton hotel ratings and reviews from TripAdvisor," International Journal of Information Management, Elsevier, vol. 48(C), pages 263-279.
    3. Kühl, N. & Mühlthaler, M. & Goutier, Marc, 2020. "Supporting customer-oriented marketing with artificial intelligence: automatically quantifying customer needs from social media," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 130106, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    4. Wu He & Xin Tian & Andy Hung & Vasudeva Akula & Weidong Zhang, 2018. "Measuring and comparing service quality metrics through social media analytics: a case study," Information Systems and e-Business Management, Springer, vol. 16(3), pages 579-600, August.
    5. Jianqiang Hao & Hongying Dai, 2016. "Social media content and sentiment analysis on consumer security breaches," Journal of Financial Crime, Emerald Group Publishing Limited, vol. 23(4), pages 855-869, October.
    6. Flavio Hourneaux Jr & Marcelo Luiz da Silva Gabriel & Dolores Amalia Gallardo-Vázquez, 2018. "Triple bottom line and sustainable performance measurement in industrial companies," Revista de Gestão, Emerald Group Publishing Limited, vol. 25(4), pages 413-429, September.
    7. Mike Thelwall & Kevan Buckley & Georgios Paltoglou, 2011. "Sentiment in Twitter events," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 62(2), pages 406-418, February.
    8. Yoonsang Kim & Rachel Nordgren & Sherry Emery, 2020. "The Story of Goldilocks and Three Twitter’s APIs: A Pilot Study on Twitter Data Sources and Disclosure," IJERPH, MDPI, vol. 17(3), pages 1-15, January.
    9. Lei Li & Ting Chi & Tongtong Hao & Tao Yu, 2018. "Customer demand analysis of the electronic commerce supply chain using Big Data," Annals of Operations Research, Springer, vol. 268(1), pages 113-128, September.
    10. Enrico Maria de Angelis & Marina Di Giacomo & Davide Vannoni, 2019. "Climate Change and Economic Growth: The Role of Environmental Policy Stringency," Sustainability, MDPI, vol. 11(8), pages 1-15, April.
    11. Hing Kai Chan & Ewelina Lacka & Rachel W.Y. Yee & Ming K. Lim, 2017. "The role of social media data in operations and production management," International Journal of Production Research, Taylor & Francis Journals, vol. 55(17), pages 5027-5036, September.
    12. Jari Jussila & Vilma Vuori & Jussi Okkonen & Nina Helander, 2017. "Reliability and Perceived Value of Sentiment Analysis for Twitter Data," Springer Proceedings in Business and Economics, in: Androniki Kavoura & Damianos P. Sakas & Petros Tomaras (ed.), Strategic Innovative Marketing, pages 43-48, Springer.
    13. Grover, Purva & Kar, Arpan Kumar & Ilavarasan, P. Vigneswara, 2019. "Impact of corporate social responsibility on reputation—Insights from tweets on sustainable development goals by CEOs," International Journal of Information Management, Elsevier, vol. 48(C), pages 39-52.
    14. Arpan Kumar Kar & Sunil Kumar & P. Vigneswara Ilavarasan, 2021. "Modelling the Service Experience Encounters Using User-Generated Content: A Text Mining Approach," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 22(4), pages 267-288, December.
    15. Nasiri, Mohammad Sadegh & Shokouhyar, Sajjad, 2021. "Actual consumers' response to purchase refurbished smartphones: Exploring perceived value from product reviews in online retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    16. Gong, Mengfeng & Gao, Yuan & Koh, Lenny & Sutcliffe, Charles & Cullen, John, 2019. "The role of customer awareness in promoting firm sustainability and sustainable supply chain management," International Journal of Production Economics, Elsevier, vol. 217(C), pages 88-96.
    17. Mohamed Ben-Daya & Elkafi Hassini & Zied Bahroun, 2019. "Internet of things and supply chain management: a literature review," International Journal of Production Research, Taylor & Francis Journals, vol. 57(15-16), pages 4719-4742, August.
    18. Kumar, Bipul & Manrai, Ajay K. & Manrai, Lalita A., 2017. "Purchasing behaviour for environmentally sustainable products: A conceptual framework and empirical study," Journal of Retailing and Consumer Services, Elsevier, vol. 34(C), pages 1-9.
    19. Reilly, Anne H. & Hynan, Katherine A., 2014. "Corporate communication, sustainability, and social media: It's not easy (really) being green," Business Horizons, Elsevier, vol. 57(6), pages 747-758.
    20. Aaryan Gupta & Vinya Dengre & Hamza Abubakar Kheruwala & Manan Shah, 2020. "Comprehensive review of text-mining applications in finance," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 6(1), pages 1-25, December.
    21. Duangruthai Voramontri & Leslie Klieb, 2019. "Impact of social media on consumer behaviour," International Journal of Information and Decision Sciences, Inderscience Enterprises Ltd, vol. 11(3), pages 209-233.
    22. Haji Esmaeili, Seyed Ali & Szmerekovsky, Joseph & Sobhani, Ahmad & Dybing, Alan & Peterson, Tim O., 2020. "Sustainable biomass supply chain network design with biomass switching incentives for first-generation bioethanol producers," Energy Policy, Elsevier, vol. 138(C).
    23. Mike Thelwall & Kevan Buckley & Georgios Paltoglou, 2011. "Sentiment in Twitter events," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 62(2), pages 406-418, February.
    24. Golmohammadi, Amirmohsen & Taghavi, Majid & Farivar, Samira & Azad, Nader, 2018. "Three strategies for engaging a buyer in supplier development efforts," International Journal of Production Economics, Elsevier, vol. 206(C), pages 1-14.
    25. Fara Azmat, 2013. "Sustainable Development in Developing Countries: The Role of Social Entrepreneurs," International Journal of Public Administration, Taylor & Francis Journals, vol. 36(5), pages 293-304.
    26. Andreas Felsberger & Gerald Reiner, 2020. "Sustainable Industry 4.0 in Production and Operations Management: A Systematic Literature Review," Sustainability, MDPI, vol. 12(19), pages 1-39, September.
    27. Lipizzi, Carlo & Iandoli, Luca & Ramirez Marquez, José Emmanuel, 2015. "Extracting and evaluating conversational patterns in social media: A socio-semantic analysis of customers’ reactions to the launch of new products using Twitter streams," International Journal of Information Management, Elsevier, vol. 35(4), pages 490-503.
    28. Chae, Bongsug (Kevin), 2015. "Insights from hashtag #supplychain and Twitter Analytics: Considering Twitter and Twitter data for supply chain practice and research," International Journal of Production Economics, Elsevier, vol. 165(C), pages 247-259.
    29. Niklas Kühl & Marius Mühlthaler & Marc Goutier, 2020. "Supporting customer-oriented marketing with artificial intelligence: automatically quantifying customer needs from social media," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(2), pages 351-367, June.
    30. Jimin Shim & Joonho Moon & Won Seok Lee & Namho Chung, 2021. "The Impact of CSR on Corporate Value of Restaurant Businesses Using Triple Bottom Line Theory," Sustainability, MDPI, vol. 13(4), pages 1-14, February.
    31. Watson, Rosina & Wilson, Hugh N. & Macdonald, Emma K., 2020. "Business-nonprofit engagement in sustainability-oriented innovation: What works for whom and why?," Journal of Business Research, Elsevier, vol. 119(C), pages 87-98.
    32. Zafar, Abaid Ullah & Shen, Jie & Ashfaq, Muhammad & Shahzad, Mohsin, 2021. "Social media and sustainable purchasing attitude: Role of trust in social media and environmental effectiveness," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    33. Omid Narimissa & Ali Kangarani‐Farahani & Saber Molla‐Alizadeh‐Zavardehi, 2020. "Evaluation of sustainable supply chain management performance: Indicators," Sustainable Development, John Wiley & Sons, Ltd., vol. 28(1), pages 118-131, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Deepa Mishra & Angappa Gunasekaran & Thanos Papadopoulos & Stephen J. Childe, 2018. "Big Data and supply chain management: a review and bibliometric analysis," Annals of Operations Research, Springer, vol. 270(1), pages 313-336, November.
    2. Ma, Jie & Tse, Ying Kei & Wang, Xiaojun & Zhang, Minhao, 2019. "Examining customer perception and behaviour through social media research – An empirical study of the United Airlines overbooking crisis," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 127(C), pages 192-205.
    3. Amal Almansour & Reem Alotaibi & Hajar Alharbi, 2022. "Text-rating review discrepancy (TRRD): an integrative review and implications for research," Future Business Journal, Springer, vol. 8(1), pages 1-15, December.
    4. Luis-Millán González & José Devís-Devís & Maite Pellicer-Chenoll & Miquel Pans & Alberto Pardo-Ibañez & Xavier García-Massó & Fernanda Peset & Fernanda Garzón-Farinós & Víctor Pérez-Samaniego, 2021. "The Impact of COVID-19 on Sport in Twitter: A Quantitative and Qualitative Content Analysis," IJERPH, MDPI, vol. 18(9), pages 1-20, April.
    5. Diana Maynard & Gerhard Gossen & Adam Funk & Marco Fisichella, 2014. "Should I Care about Your Opinion? Detection of Opinion Interestingness and Dynamics in Social Media," Future Internet, MDPI, vol. 6(3), pages 1-25, August.
    6. Ashish Kumar Rathore & Santanu Das & P. Vigneswara Ilavarasan, 2018. "Social Media Data Inputs in Product Design: Case of a Smartphone," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(3), pages 255-272, September.
    7. Karin Sim Smith & Richard McCreadie & Craig Macdonald & Iadh Ounis, 2018. "Regional Sentiment Bias in Social Media Reporting During Crises," Information Systems Frontiers, Springer, vol. 20(5), pages 1013-1025, October.
    8. Beatriz Barros & Ana Fernández-Zubieta & Raul Fidalgo-Merino & Francisco Triguero, 2018. "Scientific knowledge percolation process and social impact: A case study on the biotechnology and microbiology perceptions on Twitter," Science and Public Policy, Oxford University Press, vol. 45(6), pages 804-814.
    9. Lipizzi, Carlo & Iandoli, Luca & Ramirez Marquez, José Emmanuel, 2015. "Extracting and evaluating conversational patterns in social media: A socio-semantic analysis of customers’ reactions to the launch of new products using Twitter streams," International Journal of Information Management, Elsevier, vol. 35(4), pages 490-503.
    10. Lee, Stacy H.N. & Chang, Hyo Jung (Julie) & Zhao, Li, 2023. "The importance of personal norms and situational expectancies to sustainable behaviors: The norm activation and situational expectancy-value theories," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    11. Thomas T. Hills & Eugenio Proto & Daniel Sgroi & Chanuki Illushka Seresinhe, 2019. "Historical analysis of national subjective wellbeing using millions of digitized books," Nature Human Behaviour, Nature, vol. 3(12), pages 1271-1275, December.
    12. Ping-Yu Hsu & Hong-Tsuen Lei & Shih-Hsiang Huang & Teng Hao Liao & Yao-Chung Lo & Chin-Chun Lo, 2019. "Effects of sentiment on recommendations in social network," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(2), pages 253-262, June.
    13. Ahmadi, Sadra & Shokouhyar, Sajjad & Amerioun, Motahare & Salehi Tabrizi, Neda, 2024. "A social media analytics-based approach to customer-centric reverse logistics management of electronic devices: A case study on notebooks," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
    14. Zafar, Abaid Ullah & Shahzad, Mohsin & Shahzad, Khuram & Appolloni, Andrea & Elgammal, Islam, 2024. "Gamification and sustainable development: Role of gamified learning in sustainable purchasing," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    15. Widmar, Nicole Olynk & Bir, Courtney & Clifford, McKenna & Slipchenko, Natalya, 2020. "Social media sentimentas an additional performance measure? Examples from iconic theme park destinations," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
    16. Mihalis Giannakis & Rameshwar Dubey & Shishi Yan & Konstantina Spanaki & Thanos Papadopoulos, 2022. "Social media and sensemaking patterns in new product development: demystifying the customer sentiment," Annals of Operations Research, Springer, vol. 308(1), pages 145-175, January.
    17. Stefan Stieglitz & Christian Meske & Björn Ross & Milad Mirbabaie, 2020. "Going Back in Time to Predict the Future - The Complex Role of the Data Collection Period in Social Media Analytics," Information Systems Frontiers, Springer, vol. 22(2), pages 395-409, April.
    18. Neu, Dean & Saxton, Greg & Rahaman, Abu & Everett, Jeffery, 2019. "Twitter and social accountability: Reactions to the Panama Papers," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 61(C), pages 38-53.
    19. Dhiraj Murthy, 2017. "Comparative Process-oriented Research Using Social Media and Historical Text," Sociological Research Online, , vol. 22(4), pages 3-26, December.
    20. Chen, Xi & Wong, Tse Chiu, 2021. "Application of social media data in supply chain management : A systematic review," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Ringle, Christian M. & Blecker, Thorsten (ed.), Adapting to the Future: How Digitalization Shapes Sustainable Logistics and Resilient Supply Chain Management. Proceedings of the Hamburg Internationa, volume 31, pages 499-523, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:opmare:v:16:y:2023:i:3:d:10.1007_s12063-023-00357-0. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.