Social media analytics: Extracting and visualizing Hilton hotel ratings and reviews from TripAdvisor
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DOI: 10.1016/j.ijinfomgt.2017.11.001
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Cited by:
- Nilashi, Mehrbakhsh & Abumalloh, Rabab Ali & Samad, Sarminah & Alrizq, Mesfer & Alyami, Sultan & Alghamdi, Abdullah, 2023. "Analysis of customers' satisfaction with baby products: The moderating role of brand image," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
- Fernando, Angeline Gautami & Aw, Eugene Cheng-Xi, 2023. "What do consumers want? A methodological framework to identify determinant product attributes from consumers’ online questions," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
- Amal Almansour & Reem Alotaibi & Hajar Alharbi, 2022. "Text-rating review discrepancy (TRRD): an integrative review and implications for research," Future Business Journal, Springer, vol. 8(1), pages 1-15, December.
- Nguyen The Hien & Yen-Lun Su & Raksmey Sann & Le Thi Phuong Thanh, 2022. "Analysis of Online Customer Complaint Behavior in Vietnam’s Hotel Industry," Sustainability, MDPI, vol. 14(7), pages 1-15, March.
- Ferreira Ana & Correia Marisol B. & Renda Ana Isabel, 2024. "Systematic Literature Review on the Profile of Tourists in Four- and Five-star Hotels Based on Online Reviews," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 14(1), pages 20-34.
- Kyuwan Choi & Jinkwon Kim, 2024. "Measuring Hotel Service Productivity Using Two-Stage Network DEA," Sustainability, MDPI, vol. 16(20), pages 1-24, October.
- Sanaz Ghorbanloo & Sajjad Shokouhyar, 2023. "Consumers' attitude footprint on sustainable development in developed and developing countries: a case study in the electronic industry," Operations Management Research, Springer, vol. 16(3), pages 1444-1475, September.
- Zachlod, Cécile & Samuel, Olga & Ochsner, Andrea & Werthmüller, Sarah, 2022. "Analytics of social media data – State of characteristics and application," Journal of Business Research, Elsevier, vol. 144(C), pages 1064-1076.
- Jezierski Adam & Wszendybył-Skulska Ewa & Kopera Sebastian, 2022. "Crisis-Resistant Tourists – A Study of Hotel Online Reviews in the Times of Covid-19," Polish Journal of Sport and Tourism, Sciendo, vol. 29(4), pages 29-36, December.
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Keywords
Sentiment analysis; Hospitality; Natural language processing; Social media analytics; Visual analytics; Google trends; TripAdvisor;All these keywords.
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