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Levers of logistics service providers’ efficiency in urban distribution

Author

Listed:
  • Anna Corinna Cagliano

    (Department of Management and Production Engineering, Politecnico di Torino)

  • Alberto Marco

    (Department of Management and Production Engineering, Politecnico di Torino)

  • Giulio Mangano

    (Department of Management and Production Engineering, Politecnico di Torino)

  • Giovanni Zenezini

    (Department of Management and Production Engineering, Politecnico di Torino)

Abstract

This paper identifies the most important factors that influence the productivity of the urban fleet of a Logistics Service Provider (LSP). Through a regression analysis on a dataset from distribution warehouses of a single LSP, three main levers are shown to have significant impacts on productivity, namely the network design, the vehicle loading strategy, and the business environment wherein the operations are carried out. This paper contributes to bridge the gap about the lack of works addressing the efficiency of LSPs operating in urban areas, by performing a detailed empirical analysis instead of taking an aggregated company perspective.

Suggested Citation

  • Anna Corinna Cagliano & Alberto Marco & Giulio Mangano & Giovanni Zenezini, 2017. "Levers of logistics service providers’ efficiency in urban distribution," Operations Management Research, Springer, vol. 10(3), pages 104-117, December.
    • Handle: RePEc:spr:opmare:v:10:y:2017:i:3:d:10.1007_s12063-017-0125-4
    DOI: 10.1007/s12063-017-0125-4
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    References listed on IDEAS

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    Cited by:

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    2. Rafael Marques & Rafael Teixeira & Daniel P. Lacerda & Fabio S. Piran, 2023. "Exploring outsourcing service productivity from the buyer and supplier perspective: A case analysis in the fleet maintenance industry," Operations Management Research, Springer, vol. 16(2), pages 853-867, June.

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