Analyse der Konformitätskosten – dargestellt am Beispiel des Kundenservice eines Versandhandelsunternehmens
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DOI: 10.1007/s00187-007-0016-1
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Keywords
Konformitätskosten; Servicequalität; Benchmarking; Data Envelopment Analysis; Cost of conformance; service quality; benchmarking; data envelopment analysis;All these keywords.
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