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The Influence of Four-Box Business Model on Employee Engagement in Post-COVID-19: Company Performance as the Moderator

Author

Listed:
  • Zi Ning Zhu

    (Universiti Tunku Abdul Rahman)

  • Charles Ramendran SPR

    (Universiti Tunku Abdul Rahman)

  • Lai Soon Wong

    (Universiti Tunku Abdul Rahman)

  • Rosa Fernandez Alcala

    (Universidad de Jaen)

  • Elia Garcia-Marti

    (Universidad de Jaen)

Abstract

This research investigates the influence of four-box business model and its components on employee engagement, in accordance with the theoretical foundation of organizational commitment theory. The moderating effect of company performance on the relationship between four-box business model and employee engagement was also determined. This study employed quantitative methodology by gathering data from targeted Chinese SMEs via questionnaire during the post-COVID-19 period. Descriptive study and structural equation modelling were performed on 238 qualified data by using SPSS and AMOS software. This research reveals that employee engagement is highly impacted by four-box business model and its components. The components of four-box business model, i.e. customer value proposition, profit formula, key resources and key processes all show significant effect on employee engagement. Besides, company performance positively moderates the impact of four-box business model on employee engagement. However, on single factor level, the company performance only moderate on the relationship between key resources, key processes and employee engagement. As a conclusion, this research recommended that company management to employ the four-box business model on its operation and extensively pay attention to the impact of model on varying company performance.

Suggested Citation

  • Zi Ning Zhu & Charles Ramendran SPR & Lai Soon Wong & Rosa Fernandez Alcala & Elia Garcia-Marti, 2024. "The Influence of Four-Box Business Model on Employee Engagement in Post-COVID-19: Company Performance as the Moderator," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(3), pages 13309-13333, September.
    • Handle: RePEc:spr:jknowl:v:15:y:2024:i:3:d:10.1007_s13132-023-01636-8
    DOI: 10.1007/s13132-023-01636-8
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    More about this item

    Keywords

    Four-box business model; Employee engagement; Company performance; Organizational commitment theory;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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