IDEAS home Printed from https://ideas.repec.org/a/spr/jknowl/v14y2023i4d10.1007_s13132-022-00903-4.html
   My bibliography  Save this article

Towards the Knowledge-Smart Professional Service Firms: How High-Performance Work Systems Support the Transformation

Author

Listed:
  • Junaid Rehman

    (Mohammad Ali Jinnah University)

  • Igor Hawryszkiewycz

    (University of Technology)

  • Osama Sohaib

    (University of Technology)

  • Fatuma Namisango

    (University of Technology)

  • Abdul Samad Dahri

    (Muhammad Ali Jinnah University)

Abstract

The Professional Service Firms (PSFs) have gained widespread attention owing to their enormous contribution to the growth of global service economies. PSFs being knowledge-intensive firms frequently encounter a challenge of continually enhancing the knowledge competencies of their staff that forms the basis of organizational Intellectual Capital (IC) and derives competitive advantage for them. Nevertheless, a little research has been done governing the development of knowledge capital in the PSFs. This makes the role of High Performance Work Systems (HPWS) indispensible towards managing intellectual capital resources in these firms. However, the systematic application of HPWS in PSF context is still lacking the empirical basis. Therefore, by presenting a qualitative conceptual framework, this research offers a linking mechanism on how HPWS guide IC development in the service firms. By empirically testing these HPWS as (Ability, Motivation, and Opportunity)-enhancing practices via face-face interviews, the results demonstrate that HPWS play strategically significant role in building knowledge capital in the PSFs. Overall, this research offers practical insights to the KM and HR managers in service firms on achieving client service quality and satisfaction through a knowledge-smart workforce and perpetuate a sustainable competitive advantage.

Suggested Citation

  • Junaid Rehman & Igor Hawryszkiewycz & Osama Sohaib & Fatuma Namisango & Abdul Samad Dahri, 2023. "Towards the Knowledge-Smart Professional Service Firms: How High-Performance Work Systems Support the Transformation," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 14(4), pages 3640-3670, December.
    • Handle: RePEc:spr:jknowl:v:14:y:2023:i:4:d:10.1007_s13132-022-00903-4
    DOI: 10.1007/s13132-022-00903-4
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s13132-022-00903-4
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s13132-022-00903-4?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Zoltán J. Ács & Pontus Braunerhjelm & David B. Audretsch & Bo Carlsson, 2015. "The knowledge spillover theory of entrepreneurship," Chapters, in: Global Entrepreneurship, Institutions and Incentives, chapter 7, pages 129-144, Edward Elgar Publishing.
    2. Eric Kong & S Bruce Thomson, 2009. "An intellectual capital perspective of human resource strategies and practices," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 7(4), pages 356-364, December.
    3. Zhang Zhuo & Almalki Sultan Musaad O & Bashir Muhammad & Sher Khan, 2021. "Underlying the Relationship Between Governance and Economic Growth in Developed Countries," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(3), pages 1314-1330, September.
    4. Nile W. Hatch & Jeffrey H. Dyer, 2004. "Human capital and learning as a source of sustainable competitive advantage," Strategic Management Journal, Wiley Blackwell, vol. 25(12), pages 1155-1178, December.
    5. Bernice Kotey & Peter Slade, 2005. "Formal Human Resource Management Practices in Small Growing Firms," Journal of Small Business Management, Taylor & Francis Journals, vol. 43(1), pages 16-40, January.
    6. Stephen T.T. Teo & Kira Kristal Reed & Karen Ly, 2014. "Human resource involvement in developing intellectual capital," The Service Industries Journal, Taylor & Francis Journals, vol. 34(15), pages 1219-1233, November.
    7. Duanxu Wang & Shuai Chen, 2013. "Does intellectual capital matter? High-performance work systems and bilateral innovative capabilities," International Journal of Manpower, Emerald Group Publishing Limited, vol. 34(8), pages 861-879, November.
    8. repec:igg:jkm000:v:17:y:2021:i:2:p:104-129 is not listed on IDEAS
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Junaid Rehman & Igor Hawryszkiewycz & Osama Sohaib & Osama Sohaib & Fatuma Namisango, 2021. "Deriving Intellectual Capital Bottom-Line in Professional Service Firms: A High Performance Work Practices Perspective," International Journal of Knowledge Management (IJKM), IGI Global, vol. 17(2), pages 1-26, April.
    2. Dirk Dohse & Sascha Walter, 2012. "Knowledge context and entrepreneurial intentions among students," Small Business Economics, Springer, vol. 39(4), pages 877-895, November.
    3. Anja Schöttner & Veikko Thiele, 2010. "Promotion Tournaments and Individual Performance Pay," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 19(3), pages 699-731, September.
    4. Konon, Alexander & Fritsch, Michael & Kritikos, Alexander S., 2018. "Business cycles and start-ups across industries: An empirical analysis of German regions," Journal of Business Venturing, Elsevier, vol. 33(6), pages 742-761.
    5. Giancarlo Giudici & Massimiliano Guerini & Cristina Rossi-Lamastra, 2019. "The creation of cleantech startups at the local level: the role of knowledge availability and environmental awareness," Small Business Economics, Springer, vol. 52(4), pages 815-830, April.
    6. Boeker, Warren & Howard, Michael D. & Basu, Sandip & Sahaym, Arvin, 2021. "Interpersonal relationships, digital technologies, and innovation in entrepreneurial ventures," Journal of Business Research, Elsevier, vol. 125(C), pages 495-507.
    7. R. Sandra Schillo & Ajax Persaud & Meng Jin, 2016. "Entrepreneurial readiness in the context of national systems of entrepreneurship," Small Business Economics, Springer, vol. 46(4), pages 619-637, April.
    8. Guoli Chen & Sterling Huang & Philipp Meyer‐Doyle & Denisa Mindruta, 2021. "Generalist versus specialist CEOs and acquisitions: Two‐sided matching and the impact of CEO characteristics on firm outcomes," Strategic Management Journal, Wiley Blackwell, vol. 42(6), pages 1184-1214, June.
    9. Stefano D’Angelo & Angelo Cavallo & Antonio Ghezzi & Francesco Di Lorenzo, 2024. "Understanding corporate entrepreneurship in the digital age: a review and research agenda," Review of Managerial Science, Springer, vol. 18(12), pages 3719-3774, December.
    10. Mikaela Backman & Charlie Karlsson, 2016. "Determinants of self-employment among commuters and non-commuters," Papers in Regional Science, Wiley Blackwell, vol. 95(4), pages 755-774, November.
    11. Xiangfei Yuan & Haijing Hao & Chenghua Guan & Alex Pentland, 2022. "Which factors affect the performance of technology business incubators in China? An entrepreneurial ecosystem perspective," PLOS ONE, Public Library of Science, vol. 17(1), pages 1-20, January.
    12. Nils Grashof, 2020. "Sinking or swimming in the cluster labour pool? A firm-specific analysis of the effect of specialized labour," Jena Economics Research Papers 2020-006, Friedrich-Schiller-University Jena.
    13. Rolando Rubilar-Torrealba & Karime Chahuán-Jiménez & Hanns de la Fuente-Mella & Mercedes Marzo-Navarro, 2022. "Econometric Modeling to Measure the Social and Economic Factors in the Success of Entrepreneurship," Sustainability, MDPI, vol. 14(13), pages 1-15, June.
    14. Mark J. O. Bagley, 2019. "Networks, geography and the survival of the firm," Journal of Evolutionary Economics, Springer, vol. 29(4), pages 1173-1209, September.
    15. Jahn, Vera & Steinhardt, Max Friedrich, 2018. "Immigration and new firm formation: Evidence from a quasi-experimental setting in Germany," Ruhr Economic Papers 787, RWI - Leibniz-Institut für Wirtschaftsforschung, Ruhr-University Bochum, TU Dortmund University, University of Duisburg-Essen.
    16. Bo Carlsson & Pontus Braunerhjelm & Maureen McKelvey & Christer Olofsson & Lars Persson & Håkan Ylinenpää, 2013. "The evolving domain of entrepreneurship research," Small Business Economics, Springer, vol. 41(4), pages 913-930, December.
    17. Kalaivani Jayaraman & Sreenivasan Jayashree & Magiswary Dorasamy, 2023. "The Effects of Green Innovations in Organizations: Influence of Stakeholders," Sustainability, MDPI, vol. 15(2), pages 1-13, January.
    18. Saul Estrin & Julia Korosteleva & Tomasz Mickiewicz, 2022. "Schumpeterian Entry: Innovation, Exporting, and Growth Aspirations of Entrepreneurs," Entrepreneurship Theory and Practice, , vol. 46(2), pages 269-296, March.
    19. Lara Agostini & Federico Caviggioli & Francesco Galati & Barbara Bigliardi, 2020. "A social perspective of knowledge-based innovation: mobility and agglomeration. Introduction to the special section," The Journal of Technology Transfer, Springer, vol. 45(5), pages 1309-1323, October.
    20. Karima Kourtit, 2017. "Effective Clusters as Territorial Performance Engines in a Regional Development Strategy - A Triple-Layer DEA Assessment of the Aviation Valley in Poland," REGION, European Regional Science Association, vol. 4, pages 39-63.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:jknowl:v:14:y:2023:i:4:d:10.1007_s13132-022-00903-4. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.