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An information system architecture for build- and engineer-to-order production of application services

Author

Listed:
  • Johannes Hintsch

    (Otto von Guericke University Magdeburg)

  • Frederik Kramer

    (Otto von Guericke University Magdeburg)

  • Klaus Turowski

    (Otto von Guericke University Magdeburg)

Abstract

In manufacturing, substantial efficiency gains have been achieved through industrialization. Key concepts of industrialization include standardization, automation, and modularization. Transferring these to IT service production promises increased efficiency. ERP systems apply such concepts and have been an integrating tool for making production for manufacturers more efficient. However, previous research has considered ERP systems for IT service providers either very broadly or only from a business or technical perspective. This article investigates how to apply the ERP system concept comprehensively to a specific type of IT service provider. To this end, application services are prescribed as being composed of three types of configuration models. This helps to achieve a composition of (IT) application services that is comparable to physical parts, and it further supports their management and automated production within an ERP system. An information system architecture with the ERP system at its core is presented. It supports application service production. All relevant service lifecycle phases are considered and a consistent domain model is provided that connects business and technical layer entities. Targeted companies can improve their application service production in terms of quality and efficiency by leveraging this novel automation- and model-based approach.

Suggested Citation

  • Johannes Hintsch & Frederik Kramer & Klaus Turowski, 2018. "An information system architecture for build- and engineer-to-order production of application services," Information Systems and e-Business Management, Springer, vol. 16(3), pages 649-682, August.
    • Handle: RePEc:spr:infsem:v:16:y:2018:i:3:d:10.1007_s10257-018-0369-z
    DOI: 10.1007/s10257-018-0369-z
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    References listed on IDEAS

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    1. Thomas Hess & Peter Loos & Peter Buxmann & Koray Erek & Ulrich Frank & Jürgen Gallmann & Martin Gersch & Rüdiger Zarnekow & Peter Zencke, 2012. "ICT Providers: A Relevant Topic for Business and Information Systems Engineering?," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(6), pages 367-373, December.
    2. Akkermans, H. A. & van der Horst, H., 2002. "Managing IT infrastructure standardisation in the networked manufacturing firm," International Journal of Production Economics, Elsevier, vol. 75(1-2), pages 213-228, January.
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    4. Carsten Glohr & Jörn Kellermann & Holger Dörnemann, 2014. "The IT Factory: A Vision of Standardization and Automation," Management for Professionals, in: Ferri Abolhassan (ed.), The Road to a Modern IT Factory, edition 127, chapter 0, pages 101-109, Springer.
    5. Hess, Thomas & Loos, Peter & Buxmann, Peter & Erek, Koray & Frank, Ulrich & Gallmann, Jürgen & Gersch, Martin & Zarnekow, Rüdiger & Zencke, Peter, 2012. "ICT Providers: A Relevant Topic for Business and Information Systems Engineering?," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 71070, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
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