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Understanding process change management in electronic health record implementations

Author

Listed:
  • Amit V. Deokar

    (Pennsylvania State University)

  • Surendra Sarnikar

    (Dakota State University)

Abstract

Electronic health record (EHR) implementations involve changes to core organizational processes, and management of these changes is critical to the success of such implementation efforts. This research describes how process change issues relate to implementation of large IT projects in healthcare settings. Specifically, we draw on extant literature and conduct directed content analysis on project reports by past HIMSS Davies Award recipients to present process change related best practices occurring in EHR implementations. The results from this study can influence implementation strategies for future health information technology implementation efforts in the healthcare sector.

Suggested Citation

  • Amit V. Deokar & Surendra Sarnikar, 2016. "Understanding process change management in electronic health record implementations," Information Systems and e-Business Management, Springer, vol. 14(4), pages 733-766, November.
    • Handle: RePEc:spr:infsem:v:14:y:2016:i:4:d:10.1007_s10257-014-0250-7
    DOI: 10.1007/s10257-014-0250-7
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    References listed on IDEAS

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    1. Cynthia Mathis Beath & Wanda J. Orlikowski, 1994. "The Contradictory Structure of Systems Development Methodologies: Deconstructing the IS-User Relationship in Information Engineering," Information Systems Research, INFORMS, vol. 5(4), pages 350-377, December.
    2. Blake, R. Todd & Massey, Anne P. & Bala, Hillol & Cummings, Jeff & Zotos, Angela, 2010. "Driving health IT implementation success: Insights from The Christ Hospital," Business Horizons, Elsevier, vol. 53(2), pages 131-138, March.
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    Cited by:

    1. Maha Syed Ibrahim & Aamer Hanif & Faheem Qaisar Jamal & Ali Ahsan, 2019. "Towards successful business process improvement – An extension of change acceleration process model," PLOS ONE, Public Library of Science, vol. 14(11), pages 1-20, November.
    2. Thai-Minh Truong & Lam-Son Lê & Elda Paja & Paolo Giorgini, 2021. "A data-driven, goal-oriented framework for process-focused enterprise re-engineering," Information Systems and e-Business Management, Springer, vol. 19(2), pages 683-747, June.
    3. Elina Laukka & Moona Huhtakangas & Tarja Heponiemi & Outi Kanste, 2020. "Identifying the Roles of Healthcare Leaders in HIT Implementation: A Scoping Review of the Quantitative and Qualitative Evidence," IJERPH, MDPI, vol. 17(8), pages 1-15, April.

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