IDEAS home Printed from https://ideas.repec.org/a/spr/infott/v24y2022i2d10.1007_s40558-022-00227-8.html
   My bibliography  Save this article

Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach

Author

Listed:
  • Arturo Molina-Collado

    (University of Castilla-La Mancha)

  • Mar Gómez-Rico

    (University of Castilla-La Mancha)

  • Marianna Sigala

    (University of Piraeus
    Curtin University)

  • María Victoria Molina

    (University of Castilla-La Mancha)

  • Evangelina Aranda

    (University of Castilla-La Mancha)

  • Yolanda Salinero

    (University of Castilla-La Mancha)

Abstract

Technology and information and communication technology (ICT) have been gaining importance in tourism and hospitality with a booming research interest during the last years and specifically recently due to the disruptions of the COVID-19 crisis. Hence it is useful to structure the existing knowledge in this field to better guide directions for future research. To that end, this study synthesizes the academic literature about ‘technology and ICT’ in tourism and hospitality by carrying out a bibliometric analysis. The study identified 2424 documents, including the words ‘technolog*’ and/or ‘ICT’ combined with ‘touris*’, ‘hospitality’, ‘hotel’, and/or ‘travel’ that were published in the period 1988–2021 and collected from tourism and hospitality journals indexed in the Web of Science (WOS) and SCOPUS databases. The analysis was carried out by using SciMAT software, which offers different bibliometric tools and methods in order to achieve consistent results through a keyword co-occurrence analysis and an evolution map. The findings revealed the major research themes, including technology acceptance model, electronic word-of-mouth, user-generated content, self-services technologies, robotics, smart tourism, virtual reality, and trust in technology. The study concludes by identifying and discussing a future research agenda.

Suggested Citation

  • Arturo Molina-Collado & Mar Gómez-Rico & Marianna Sigala & María Victoria Molina & Evangelina Aranda & Yolanda Salinero, 2022. "Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach," Information Technology & Tourism, Springer, vol. 24(2), pages 299-340, June.
    • Handle: RePEc:spr:infott:v:24:y:2022:i:2:d:10.1007_s40558-022-00227-8
    DOI: 10.1007/s40558-022-00227-8
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s40558-022-00227-8
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s40558-022-00227-8?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Amaro, Suzanne & Duarte, Paulo, 2015. "An integrative model of consumers' intentions to purchase travel online," Tourism Management, Elsevier, vol. 46(C), pages 64-79.
    2. Veronica Digiorgio, 2016. "Impact of promotional tools on reservation channels management: a descriptive model of Italian accommodation facilities," Information Technology & Tourism, Springer, vol. 16(4), pages 347-373, December.
    3. Ulrike Gretzel & Uglješa Stankov, 2021. "ICTs and well-being: challenges and opportunities for tourism," Information Technology & Tourism, Springer, vol. 23(1), pages 1-4, March.
    4. M.J. Cobo & A.G. López‐Herrera & E. Herrera‐Viedma & F. Herrera, 2012. "SciMAT: A new science mapping analysis software tool," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 63(8), pages 1609-1630, August.
    5. Nikeel Kumar & Ronald Ravinesh Kumar, 2020. "Relationship between ICT and international tourism demand: A study of major tourist destinations," Tourism Economics, , vol. 26(6), pages 908-925, September.
    6. Atul Purohit & Urjita Thakar, 2019. "Role of information and communication technology in improving loyalty program effectiveness: a comprehensive approach and future research agenda," Information Technology & Tourism, Springer, vol. 21(2), pages 259-280, June.
    7. Sanjay Lama & Sojen Pradhan & Anup Shrestha, 2020. "Exploration and implication of factors affecting e-tourism adoption in developing countries: a case of Nepal," Information Technology & Tourism, Springer, vol. 22(1), pages 5-32, March.
    8. Sigala, Marianna, 2020. "Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research," Journal of Business Research, Elsevier, vol. 117(C), pages 312-321.
    9. Craig Standing & Jean‐pierre Tang‐taye & Michel Boyer, 2014. "The Impact of the Internet in Travel and Tourism: A Research Review 2001–2010," Post-Print hal-01243414, HAL.
    10. Kim, Myung-Ja & Chung, Namho & Lee, Choong-Ki, 2011. "The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea," Tourism Management, Elsevier, vol. 32(2), pages 256-265.
    11. Wai Han Lo & Ka Lun Benjamin Cheng, 2020. "Does virtual reality attract visitors? The mediating effect of presence on consumer response in virtual reality tourism advertising," Information Technology & Tourism, Springer, vol. 22(4), pages 537-562, December.
    12. Diana Foris & Alina Simona Tecau & Madalina Hartescu & Tiberiu Foris, 2020. "Relevance of the features regarding the performance of booking websites," Tourism Economics, , vol. 26(6), pages 1021-1041, September.
    13. Neal Coulter & Ira Monarch & Suresh Konda, 1998. "Software engineering as seen through its research literature: A study in co‐word analysis," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 49(13), pages 1206-1223.
    14. Chun Liu & Kam Hung, 2020. "A comparative study of self-service technology with service employees: a qualitative analysis of hotels in China," Information Technology & Tourism, Springer, vol. 22(1), pages 33-52, March.
    15. Koseoglu, Mehmet Ali & Rahimi, Roya & Okumus, Fevzi & Liu, Jingyan, 2016. "Bibliometric studies in tourism," Annals of Tourism Research, Elsevier, vol. 61(C), pages 180-198.
    16. Marco Valeri & Rodolfo Baggio, 2021. "A critical reflection on the adoption of blockchain in tourism," Information Technology & Tourism, Springer, vol. 23(2), pages 121-132, June.
    17. M.J. Cobo & A.G. López-Herrera & E. Herrera-Viedma & F. Herrera, 2012. "SciMAT: A new science mapping analysis software tool," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 63(8), pages 1609-1630, August.
    18. Robert Jeyakumar Nathan & Vijay Victor & Melanie Tan & Maria Fekete-Farkas, 2020. "Tourists’ use of Airbnb app for visiting a historical city," Information Technology & Tourism, Springer, vol. 22(2), pages 217-242, June.
    19. Lin, Sheng-Wei, 2016. "The critical success factors for a travel application service provider evaluation and selection by travel intermediaries," Tourism Management, Elsevier, vol. 56(C), pages 126-141.
    20. Piera Buonincontri & Roberto Micera, 2016. "The experience co-creation in smart tourism destinations: a multiple case analysis of European destinations," Information Technology & Tourism, Springer, vol. 16(3), pages 285-315, September.
    21. Saeed Pahlevan Sharif & Paolo Mura, 2019. "Narratives on Facebook: the impact of user-generated content on visiting attitudes, visiting intention and perceptions of destination risk," Information Technology & Tourism, Springer, vol. 21(2), pages 139-163, June.
    22. Cobo, M.J. & López-Herrera, A.G. & Herrera-Viedma, E. & Herrera, F., 2011. "An approach for detecting, quantifying, and visualizing the evolution of a research field: A practical application to the Fuzzy Sets Theory field," Journal of Informetrics, Elsevier, vol. 5(1), pages 146-166.
    23. Julia Neidhardt & Hannes Werthner, 2018. "IT and tourism: still a hot topic, but do not forget IT," Information Technology & Tourism, Springer, vol. 20(1), pages 1-7, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Özköse, Hakan & Güney, Gül, 2023. "The effects of industry 4.0 on productivity: A scientific mapping study," Technology in Society, Elsevier, vol. 75(C).
    2. Uglješa Stankov & Ulrike Gretzel & Miroslav D. Vujičić & Vanja Pavluković & Tamara Jovanović & Milica Solarević & Marija Cimbaljević, 2022. "The pandemic of loneliness: designing smart tourism for combating loneliness," Information Technology & Tourism, Springer, vol. 24(4), pages 439-455, December.
    3. Hannes Werthner, 2022. "A digital humanism view on e-tourism," Information Technology & Tourism, Springer, vol. 24(3), pages 347-360, September.
    4. Victor Anderson Hodibert & Adriana Narkwa Anderson (PhD) & Kate Neequaye, 2024. "AI/Robotics in the Tourism and Hospitality Sector: Technological Realities and Imaginaries in the Ghanaian Context," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(1), pages 2471-2480, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Roger-Monzó, Vanessa & Castelló-Sirvent, Fernando & Teixidó, Eduard Farran, 2023. "Sustainability, fuzzy-set and the hall of fame: Evolving research agenda," Technological Forecasting and Social Change, Elsevier, vol. 188(C).
    2. Juan Vidal & Ramón A. Carrasco & Manuel J. Cobo & María F. Blasco, 2024. "Data Sources as a Driver for Market-Oriented Tourism Organizations: a Bibliometric Perspective," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 7588-7621, June.
    3. Santana, Monica & Cobo, Manuel J., 2020. "What is the future of work? A science mapping analysis," European Management Journal, Elsevier, vol. 38(6), pages 846-862.
    4. Jiangang Shi & Kaifeng Duan & Guangdong Wu & Hongyun Si & Rui Zhang, 2022. "Sustainability at the community level: A bibliometric journey around a set of sustainability‐related terms," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(1), pages 256-274, February.
    5. Monica Santana & Alvaro Lopez‐Cabrales, 2019. "Sustainable development and human resource management: A science mapping approach," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 26(6), pages 1171-1183, November.
    6. Eva-María Mora-Valentín & Marta Ortiz-de-Urbina-Criado & Juan-José Nájera-Sánchez, 2018. "Mapping the conceptual structure of science and technology parks," The Journal of Technology Transfer, Springer, vol. 43(5), pages 1410-1435, October.
    7. Babak Amiri & Ramin Karimianghadim & Navid Yazdanjue & Liaquat Hossain, 2021. "Research topics and trends of the hashtag recommendation domain," Scientometrics, Springer;Akadémiai Kiadó, vol. 126(4), pages 2689-2735, April.
    8. Kipper, Liane Mahlmann & Iepsen, Sandra & Dal Forno, Ana Julia & Frozza, Rejane & Furstenau, Leonardo & Agnes, Jéssica & Cossul, Danielli, 2021. "Scientific mapping to identify competencies required by industry 4.0," Technology in Society, Elsevier, vol. 64(C).
    9. Aurora Martínez-Martínez & Juan-Gabriel Cegarra-Navarro & Manuel-Jesús Cobo & Tiphaine Valon, 2023. "Impacts and Implications for Advancing in Environmental Knowledge in Hospitality Industry in COVID Society: a Bibliometric Analysis," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 14(2), pages 2026-2053, June.
    10. Ramazan Yirci & Turgut Karakose & Ibrahim Kocabas & Tijen Tülübaş & Stamatios Papadakis, 2023. "A Bibliometric Review of the Knowledge Base on Mentoring for the Professional Development of School Administrators," Sustainability, MDPI, vol. 15(4), pages 1-25, February.
    11. Rodríguez-Bolívar, Manuel Pedro & Alcaide-Muñoz, Laura & Cobo, Manuel Jesús, 2018. "Analyzing the scientific evolution and impact of e-Participation research in JCR journals using science mapping," International Journal of Information Management, Elsevier, vol. 40(C), pages 111-119.
    12. Carmen Díaz-López & Alessandra Bonoli & María Martín-Morales & Montserrat Zamorano, 2021. "Analysis of the Scientific Evolution of the Circular Economy Applied to Construction and Demolition Waste," Sustainability, MDPI, vol. 13(16), pages 1-22, August.
    13. Gaviria-Marin, Magaly & Merigó, José M. & Baier-Fuentes, Hugo, 2019. "Knowledge management: A global examination based on bibliometric analysis," Technological Forecasting and Social Change, Elsevier, vol. 140(C), pages 194-220.
    14. Livio Cricelli & Michele Grimaldi & Silvia Vermicelli, 2022. "Crowdsourcing and open innovation: a systematic literature review, an integrated framework and a research agenda," Review of Managerial Science, Springer, vol. 16(5), pages 1269-1310, July.
    15. Zoltán Lakner & Brigitta Plasek & Gyula Kasza & Anna Kiss & Sándor Soós & Ágoston Temesi, 2021. "Towards Understanding the Food Consumer Behavior–Food Safety–Sustainability Triangle: A Bibliometric Approach," Sustainability, MDPI, vol. 13(21), pages 1-23, November.
    16. Mikel Alayo & Txomin Iturralde & Amaia Maseda & Gloria Aparicio, 2021. "Mapping family firm internationalization research: bibliometric and literature review," Review of Managerial Science, Springer, vol. 15(6), pages 1517-1560, August.
    17. Wang, Xiaoguang & He, Jing & Huang, Han & Wang, Hongyu, 2022. "MatrixSim: A new method for detecting the evolution paths of research topics," Journal of Informetrics, Elsevier, vol. 16(4).
    18. Ying Huang & Wolfgang Glänzel & Lin Zhang, 2021. "Tracing the development of mapping knowledge domains," Scientometrics, Springer;Akadémiai Kiadó, vol. 126(7), pages 6201-6224, July.
    19. Zamani, Mehdi & Yalcin, Haydar & Naeini, Ali Bonyadi & Zeba, Gordana & Daim, Tugrul U, 2022. "Developing metrics for emerging technologies: identification and assessment," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    20. Özköse, Hakan & Güney, Gül, 2023. "The effects of industry 4.0 on productivity: A scientific mapping study," Technology in Society, Elsevier, vol. 75(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infott:v:24:y:2022:i:2:d:10.1007_s40558-022-00227-8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.