Special section on the role of information technology in service delivery
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DOI: 10.1007/s10796-015-9552-7
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References listed on IDEAS
- Jian Tang & Ping Zhang & Philip Fei Wu, 2015. "Categorizing consumer behavioral responses and artifact design features: The case of online advertising," Information Systems Frontiers, Springer, vol. 17(3), pages 513-532, June.
- Miri Kim & Jaeki Song & Jason Triche, 2015. "Toward an integrated framework for innovation in service: A resource-based view and dynamic capabilities approach," Information Systems Frontiers, Springer, vol. 17(3), pages 533-546, June.
- Bang Viet Nguyen & Frada Burstein & Julie Fisher, 2015. "Improving service of online health information provision: A case of usage-driven design for health information portals," Information Systems Frontiers, Springer, vol. 17(3), pages 493-511, June.
- Ravi Seethamraju, 2015. "Adoption of Software as a Service (SaaS) Enterprise Resource Planning (ERP) Systems in Small and Medium Sized Enterprises (SMEs)," Information Systems Frontiers, Springer, vol. 17(3), pages 475-492, June.
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- Olivera Marjanovic & Vijaya Murthy, 2016. "From product-centric to customer-centric services in a financial institution – exploring the organizational challenges of the transition process," Information Systems Frontiers, Springer, vol. 18(3), pages 479-497, June.
- Sara Paralta, 2017. "Aging and Diabetes: Impact on Employment and Retirement," CEsA Working Papers 154, CEsA - Centre for African and Development Studies.
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