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The impact of process standardization on business process outsourcing success

Author

Listed:
  • Kim Wüllenweber

    (Johann Wolfgang Goethe University)

  • Daniel Beimborn

    (University of Bamberg)

  • Tim Weitzel

    (University of Bamberg)

  • Wolfgang König

    (Johann Wolfgang Goethe University)

Abstract

What is the impact of business process standardization on business process outsourcing (BPO) success? This paper argues that there is a direct impact of process standardization on BPO success, due to production cost economies, and also an indirect effect via improved contractual and relational governance resulting from better monitoring opportunities and facilitated communication and coordination. This threefold impact of standardization on BPO success is empirically confirmed using data from 335 BPO ventures in 215 German banks.

Suggested Citation

  • Kim Wüllenweber & Daniel Beimborn & Tim Weitzel & Wolfgang König, 2008. "The impact of process standardization on business process outsourcing success," Information Systems Frontiers, Springer, vol. 10(2), pages 211-224, April.
    • Handle: RePEc:spr:infosf:v:10:y:2008:i:2:d:10.1007_s10796-008-9063-x
    DOI: 10.1007/s10796-008-9063-x
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