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Assessment of failures in automobiles due to maintenance errors

Author

Listed:
  • Ajith Tom James

    (Indian Institute of Technology Delhi)

  • O. P. Gandhi

    (Indian Institute of Technology Delhi)

  • S. G. Deshmukh

    (Indian Institute of Technology Delhi)

Abstract

Maintenance errors in automobiles can lead to premature failures or even accidents. This is attributed to system design, contextual factors prevailing at the garages and human elements performing the maintenance tasks. Use of two well known diagrammatic procedures; event tree diagram and Fishbone diagram, are applied to understand failure initiation of maintenance errors and its effects, and identifying causes and sub-causes attributed to these respectively. This is followed by use of soft computing technique of fuzzy cognitive map to model the interrelationship among maintenance error causes and asses the failure due to these. This is demonstrated through a case study. The proposed methodology helps in better understanding of maintenance errors and the failures attributed to these. Moreover, it is capable of handling high degree of uncertainty and variability associated with the maintenance errors. It provides a ranking of maintenance errors, which can guide automobile service organizations in providing quality and reliability of service, including feedback to designers and practicing engineers in minimizing maintenance errors.

Suggested Citation

  • Ajith Tom James & O. P. Gandhi & S. G. Deshmukh, 2017. "Assessment of failures in automobiles due to maintenance errors," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 8(4), pages 719-739, December.
    • Handle: RePEc:spr:ijsaem:v:8:y:2017:i:4:d:10.1007_s13198-017-0589-5
    DOI: 10.1007/s13198-017-0589-5
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    References listed on IDEAS

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    Cited by:

    1. Ali Salmasnia & Sadegh Noori & Hadi Mokhtari, 2019. "A redundancy allocation problem by using utility function method and ant colony optimization: tradeoff between availability and total cost," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 10(3), pages 416-428, June.
    2. Sudarson Nayak & Sushanta Tripathy & Aishwarya Dash, 2018. "Role of non technical skill in human factor engineering: a crucial safety issue in Indian Railway," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 9(5), pages 1120-1136, October.

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