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Resolving Impasses in e-Negotiation: Does e-Mediation Work?

Author

Listed:
  • Daniel Druckman

    (George Mason University
    Macquarie University)

  • Ronald Mitterhofer

    (Vienna University of Technology)

  • Michael Filzmoser

    (Vienna University of Technology)

  • Sabine T. Koeszegi

    (Vienna University of Technology)

Abstract

In this article we evaluate the performance of an e-mediation system, referred to as VienNA, in an e-negotiation environment. A set of hypotheses drawn from the mediation and e-mediation literatures are explored. Bargaining processes, outcomes, and perceptions are compared for bargainers that have access to the VienNA system with those that do not have access during negotiation. Supporting several of the hypotheses, bargainers with access to the system were more flexible during the process, showed more concession reciprocation, sent more messages dealing with relationships and related sources of conflict, and were more satisfied with both the process and outcome. Early use of the system produced more flexible bargaining and better outcomes than later use, a finding that supports research on mediation in international conflicts. More balanced agreements occurred when bargainers consulted a form of advice known as fairness norms. Implications of these results for theory and practice are discussed along with suggestions for further research.

Suggested Citation

  • Daniel Druckman & Ronald Mitterhofer & Michael Filzmoser & Sabine T. Koeszegi, 2014. "Resolving Impasses in e-Negotiation: Does e-Mediation Work?," Group Decision and Negotiation, Springer, vol. 23(2), pages 193-210, March.
    • Handle: RePEc:spr:grdene:v:23:y:2014:i:2:d:10.1007_s10726-013-9356-4
    DOI: 10.1007/s10726-013-9356-4
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    References listed on IDEAS

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    1. Daniel Druckman & Bennett Ramberg & Richard Harris, 2002. "Computer-Assisted International Negotiation: A Tool for Research and Practice," Group Decision and Negotiation, Springer, vol. 11(3), pages 231-256, May.
    2. Perry Mars, 2001. "Ethnic Politics, Mediation, and Conflict Resolution: The Guyana Experience," Journal of Peace Research, Peace Research Institute Oslo, vol. 38(3), pages 353-372, May.
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    4. Daniel Druckman, 1993. "The Situational Levers of Negotiating Flexibility," Journal of Conflict Resolution, Peace Science Society (International), vol. 37(2), pages 236-276, June.
    5. Jacob Bercovitch & J. Theodore Anagnoson & Donnette L. Wille, 1991. "Some Conceptual Issues and Empirical Trends in the Study of Successful Mediation in International Relations," Journal of Peace Research, Peace Research Institute Oslo, vol. 28(1), pages 7-17, February.
    6. Daniel Druckman & James N. Druckman & Tatsushi Arai, 2004. "e-Mediation: Evaluating the Impacts of an Electronic Mediator on Negotiating Behavior," Group Decision and Negotiation, Springer, vol. 13(6), pages 481-511, November.
    7. Daniel Druckman & Richard Harris, 1990. "Alternative Models of Responsiveness in International Negotiation," Journal of Conflict Resolution, Peace Science Society (International), vol. 34(2), pages 234-251, June.
    8. Daniel Druckman, 1994. "Determinants of Compromising Behavior in Negotiation," Journal of Conflict Resolution, Peace Science Society (International), vol. 38(3), pages 507-556, September.
    9. Katharina J. Srnka & Sabine t. Koeszegi, 2007. "From Words to Numbers: How to Transform Qualitative Data into Meaningful Quantitative Results," Schmalenbach Business Review (sbr), LMU Munich School of Management, vol. 59(1), pages 29-57, January.
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    Cited by:

    1. Debby Damen & Per Wijst & Marije Amelsvoort & Emiel Krahmer, 2020. "The Effect of Perspective-Taking on Trust and Understanding in Online and Face-to-Face Mediations," Group Decision and Negotiation, Springer, vol. 29(6), pages 1121-1156, December.
    2. Rudolf Vetschera, 2016. "Concessions Dynamics in Electronic Negotiations: A Cross-Lagged Regression Analysis," Group Decision and Negotiation, Springer, vol. 25(2), pages 245-265, March.
    3. Daniel Druckman & Lin Adrian & Malene Flensborg Damholdt & Michael Filzmoser & Sabine T. Koszegi & Johanna Seibt & Christina Vestergaard, 2021. "Who is Best at Mediating a Social Conflict? Comparing Robots, Screens and Humans," Group Decision and Negotiation, Springer, vol. 30(2), pages 395-426, April.
    4. Daniel Druckman & Fieke Harinck, 2022. "Trust Matters in Negotiation," Group Decision and Negotiation, Springer, vol. 31(6), pages 1179-1202, December.

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