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Exhaustion and emotional demands in China: a large-scale investigation across occupations

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  • Kelly Z. Peng

    (Hong Kong Shue Yan University)

Abstract

As the Chinese economy moves toward a market-based model, employees are likely to face more emotional demands and exhaustion at work. However, there are some unique aspects to the emotional demands of work in the Chinese cultural context. We investigate emotional demands and exhaustion in China with a large-scale sample across the six major occupations identified by the Holland classification system. Results show that incumbents of social and enterprising jobs face higher emotional demands. Unexpectedly, exhaustion differs significantly between conventional and other types of jobs. Building on the Job Demand-Resources (JD-R) model, job crafting and the cultural context, we propose that the nonlinear relationship of emotional demands and exhaustion exists only when emotional intelligence is low. Our study may inform practitioners and policy makers in Chinese enterprises about emotional demands and exhaustion for various occupations and the importance of selection and training programs in emotional intelligence.

Suggested Citation

  • Kelly Z. Peng, 2017. "Exhaustion and emotional demands in China: a large-scale investigation across occupations," Frontiers of Business Research in China, Springer, vol. 11(1), pages 1-17, December.
    • Handle: RePEc:spr:fobric:v:11:y:2017:i:1:d:10.1186_s11782-017-0003-9
    DOI: 10.1186/s11782-017-0003-9
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    References listed on IDEAS

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    1. Yan Li & Neal Ashkanasy & David Ahlstrom, 2014. "The rationality of emotions: A hybrid process model of decision-making under uncertainty," Asia Pacific Journal of Management, Springer, vol. 31(1), pages 293-308, March.
    2. Wong, Nancy Y. & Bagozzi, Richard P., 2005. "Emotional intensity as a function of psychological distance and cultural orientation," Journal of Business Research, Elsevier, vol. 58(4), pages 533-542, April.
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    Cited by:

    1. N.T.Azharudeen & A.Anton Arulrajah, 2018. "The Relationships among Emotional Demand, Job Demand, Emotional Exhaustion and Turnover Intention," International Business Research, Canadian Center of Science and Education, vol. 11(11), pages 8-18, November.
    2. Zhigang Li & Xin Zhang & Junwei Zheng & Zhenduo Zhang & Pengyu Wan, 2022. "Challenge or Hindrance? The Dual Path Effect of Perceived Task Demand on In-Role Performance and Work Fatigue," IJERPH, MDPI, vol. 19(23), pages 1-16, November.
    3. Jing Xiu & Zhenduo Zhang & Zhigang Li & Junwei Zheng, 2019. "How Do Coworkers Aid in Coping with Emotional Exhaustion? An Experience Sampling Method Approach," IJERPH, MDPI, vol. 16(16), pages 1-14, August.

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