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Travel behaviour change in old age: the role of critical incidents in public transport

Author

Listed:
  • Catherine Sundling

    (Stockholm University)

  • Mats E. Nilsson

    (Stockholm University)

  • Sara Hellqvist

    (Stockholm University)

  • Leslie R. Pendrill

    (SP–Technical Research Institute of Sweden)

  • Ragne Emardson

    (SP–Technical Research Institute of Sweden)

  • Birgitta Berglund

    (Stockholm University
    Karolinska Institutet)

Abstract

Older people’s travel behaviour is affected by negative or positive critical incidents in the public transport environment. With the objective of identifying such incidents during whole trips and examining how travel behaviour had changed, we have conducted in-depth interviews with 30 participants aged 65–91 years in the County of Stockholm, Sweden. Out of 469 incidents identified, 77 were reported to have resulted in travel behaviour change, 67 of them in a negative way. Most critical incidents were encountered in the physical environment on-board vehicles and at stations/stops as well as in pricing/ticketing. The findings show that more personal assistance, better driving behaviour, and swift maintenance of elevators and escalators are key facilitators that would improve predictability in travelling and enhance vulnerable older travellers’ feeling of security. The results demonstrate the benefit of involving different groups of end users in future planning and design, such that transport systems would meet the various needs of its end users.

Suggested Citation

  • Catherine Sundling & Mats E. Nilsson & Sara Hellqvist & Leslie R. Pendrill & Ragne Emardson & Birgitta Berglund, 2016. "Travel behaviour change in old age: the role of critical incidents in public transport," European Journal of Ageing, Springer, vol. 13(1), pages 75-83, March.
    • Handle: RePEc:spr:eujoag:v:13:y:2016:i:1:d:10.1007_s10433-015-0358-8
    DOI: 10.1007/s10433-015-0358-8
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    References listed on IDEAS

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    Cited by:

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    2. Elmira Jamei & Melissa Chan & Hing Wah Chau & Eric Gaisie & Katrin Lättman, 2022. "Perceived Accessibility and Key Influencing Factors in Transportation," Sustainability, MDPI, vol. 14(17), pages 1-22, August.
    3. Jaime Allen & Laura Eboli & Gabriella Mazzulla & Juan de Dios Ortúzar, 2020. "Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach," Transportation, Springer, vol. 47(2), pages 827-863, April.
    4. Shirgaokar, Manish & Dobbs, Bonnie & Anderson, Leah & Hussey, Emily, 2020. "Do rural older adults take fewer trips than their urban counterparts for lack of a ride?," Journal of Transport Geography, Elsevier, vol. 87(C).

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