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Value-added service providers for mobile education: empirical challenges and analytics

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  • Cesar Bandera

    (New Jersey Institute of Technology)

Abstract

More people have access to Multimedia Messaging Service (MMS, a.k.a. mobile picture messaging) than to the Internet, but mobile education markets have yet to adopt MMS as a content delivery mechanism. This paper investigates the role of carrier interoperability as an enabler of MMS in mobile multimedia distance learning. Using instructor reuse of content and learner access to content as feasibility criteria, we empirically evaluate the performance, user adoption, and commercial market of MMS-based mobile education. This study deployed a value-added service that broadcasts videos via MMS to cell phones, and conducted a 9-month public education campaign with weekly broadcasts on breast cancer. We selected a video format and markup language that is compatible with domestic carriers and cell phones, and supports existing educational material. To contrast behaviors between participants with and without access to the Internet, we offered participants the same content via MMS, email and the Web. 277 participants enrolled in the campaign; 120 opted to receive the videos via mobile messaging, and 157 had Internet access and opted to receive videos via email or the Web. Campaign analytics reveal that all participants without Internet access successfully received the MMS video broadcasts, and significantly, one-third of participants with Internet access opted to receive the videos via MMS as well. We conclude with a discussion of why participants with Internet access may have chosen MMS over Internet-based alternatives. We also estimate the size of the market for MMS-based mobile education, and distinguish it from the person-to-person messaging market. This research is beneficial to educators targeting diverse demographics and education disparities, and to mobile commerce economists evaluating emerging markets.

Suggested Citation

  • Cesar Bandera, 2017. "Value-added service providers for mobile education: empirical challenges and analytics," Electronic Commerce Research, Springer, vol. 17(2), pages 317-333, June.
    • Handle: RePEc:spr:elcore:v:17:y:2017:i:2:d:10.1007_s10660-016-9235-6
    DOI: 10.1007/s10660-016-9235-6
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    References listed on IDEAS

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    1. Huiying Du & Ge Zhu & Limin Zhao & Tingjie Lv, 2012. "An empirical study of consumer adoption on 3G value‐added services in China," Nankai Business Review International, Emerald Group Publishing Limited, vol. 3(3), pages 257-283, August.
    2. Matthew K.O. Lee & Christy M.K. Cheung & Zhaohui Chen, 2007. "Understanding user acceptance of multimedia messaging services: An empirical study," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 58(13), pages 2066-2077, November.
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    Cited by:

    1. Xusen Cheng & Linlin Su & Alex Zarifis, 2019. "Designing a talents training model for cross-border e-commerce: a mixed approach of problem-based learning with social media," Electronic Commerce Research, Springer, vol. 19(4), pages 801-822, December.
    2. Shan Du & Hua Li, 2019. "The Knowledge Mapping of Mobile Commerce Research: A Visual Analysis Based on I-Model," Sustainability, MDPI, vol. 11(6), pages 1-26, March.

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