IDEAS home Printed from https://ideas.repec.org/a/spr/ariqol/v16y2021i6d10.1007_s11482-021-09922-w.html
   My bibliography  Save this article

Promoting Service Leadership Qualities and Well-Being among University Students: Evaluation Findings in Hong Kong

Author

Listed:
  • Xiaoqin Zhu

    (The Hong Kong Polytechnic University)

  • Daniel T. L. Shek

    (The Hong Kong Polytechnic University)

Abstract

Service leadership education initiatives have been launched in Hong Kong to meet the emerging demand for service leaders and enhance university students’ well-being through nurturing not only competence but also good character and caring disposition. However, rigorous evaluation work based on validated assessment tools has not been adequately carried out to examine whether student well-being and service leadership qualities would increase after the learning process. Using a one-group pretest-posttest design, this study investigated the effectiveness of a credit-bearing subject entitled “Service Leadership” implemented in one university in Hong Kong. Based on the responses of 114 participants (49.1% boys, Age = 20.21 ± 2.96 years), it was found that students showed improvement in service leadership knowledge, attitude, and behavior after taking the subject. In addition, their life satisfaction and positive youth development attributes as indicators of well-being also significantly increased. Furthermore, the increase in well-being among students was closely associated with their attitudinal and behavioral changes but not knowledge acquisition. The present findings imply that a formal curriculum-based leadership course can be a promising way to promote student service leadership qualities and well-being.

Suggested Citation

  • Xiaoqin Zhu & Daniel T. L. Shek, 2021. "Promoting Service Leadership Qualities and Well-Being among University Students: Evaluation Findings in Hong Kong," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 16(6), pages 2475-2495, December.
    • Handle: RePEc:spr:ariqol:v:16:y:2021:i:6:d:10.1007_s11482-021-09922-w
    DOI: 10.1007/s11482-021-09922-w
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11482-021-09922-w
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11482-021-09922-w?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. McElwain, Alyssa & Finnegan, Vanessa & Whittaker, Angela & Kerpelman, Jennifer & Adler-Baeder, Francesca & Duke, Adrienne, 2016. "Evaluation and lessons learned from an undergraduate service learning course providing youth-focused relationship education," Evaluation and Program Planning, Elsevier, vol. 58(C), pages 116-124.
    2. Daniel T. L. Shek & Lu Yu & Florence K. Y. Wu & Xiaoqin Zhu & Kevin H. Y. Chan, 2017. "A 4-year Longitudinal Study of Well-being of Chinese University Students in Hong Kong," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 12(4), pages 867-884, December.
    3. Kieran Mathieson, 1991. "Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior," Information Systems Research, INFORMS, vol. 2(3), pages 173-191, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Li Lin & Daniel T. L. Shek & Xiang Li, 2023. "Who benefits and appreciates more? An evaluation of Online Service-Learning Projects in Mainland China during the COVID-19 pandemic," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 18(2), pages 625-646, April.
    2. Daniel T. L. Shek & Xiang Li & Lu Yu & Li Lin & Yikang Chen, 2022. "Evaluation of Electronic Service-Learning (e-Service-Learning) Projects in Mainland China under COVID-19," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 17(5), pages 3175-3198, October.
    3. Xiaoqin Zhu & Daniel T. L. Shek & Cathy H. M. Chan, 2021. "Promoting Service Leadership Qualities and Well-Being among University Students through an Online Course during COVID-19 Pandemic," IJERPH, MDPI, vol. 18(15), pages 1-16, August.
    4. Wenyu Chai & Xiang Li & Daniel T. L. Shek, 2022. "The Effectiveness of a Leadership Subject Using a Hybrid Teaching Mode during the Pandemic: Objective Outcome and Subjective Outcome Evaluation," IJERPH, MDPI, vol. 19(16), pages 1-17, August.
    5. Daniel T. L. Shek & Wenyu Chai & Kaiji Zhou, 2023. "Risk Factors and Protective Factors of Internet Addiction in University Students during the Pandemic: Implications for Prevention and Treatment," IJERPH, MDPI, vol. 20(11), pages 1-17, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Agumas Alamirew Mebratu, 2024. "Theoretical foundations of voluntary tax compliance: evidence from a developing country," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-8, December.
    2. Nistor, Cristian, 2013. "A conceptual model for the use of social media in companies," MPRA Paper 44224, University Library of Munich, Germany.
    3. Muhammad Ali & Syed Ali Raza & Chin-Hong Puah & Mohd Zaini Abd Karim, 2017. "Islamic home financing in Pakistan: a SEM-based approach using modified TPB model," Housing Studies, Taylor & Francis Journals, vol. 32(8), pages 1156-1177, November.
    4. Xiaoqin Zhu & Daniel T. L. Shek, 2020. "The Influence of Adolescent Problem Behaviors on Life Satisfaction: Parent–Child Subsystem Qualities as Mediators," Child Indicators Research, Springer;The International Society of Child Indicators (ISCI), vol. 13(5), pages 1767-1789, October.
    5. Wan, Calvin & Shen, Geoffrey Qiping & Yu, Ann, 2014. "The role of perceived effectiveness of policy measures in predicting recycling behaviour in Hong Kong," Resources, Conservation & Recycling, Elsevier, vol. 83(C), pages 141-151.
    6. Müller-Seitz, Gordon & Dautzenberg, Kirsti & Creusen, Utho & Stromereder, Christine, 2009. "Customer acceptance of RFID technology: Evidence from the German electronic retail sector," Journal of Retailing and Consumer Services, Elsevier, vol. 16(1), pages 31-39.
    7. Papa, Armando & Mital, Monika & Pisano, Paola & Del Giudice, Manlio, 2020. "E-health and wellbeing monitoring using smart healthcare devices: An empirical investigation," Technological Forecasting and Social Change, Elsevier, vol. 153(C).
    8. Peng, Kun & Cao, Bolin, 2017. "Being online daters or not: Effects of individual factors, peers influence, and social reality," 14th ITS Asia-Pacific Regional Conference, Kyoto 2017: Mapping ICT into Transformation for the Next Information Society 168534, International Telecommunications Society (ITS).
    9. Funmilola Omotayo & Oluwatobi Dahunsi, 2015. "Factors Affecting Adoption of Point of Sale Terminals by Business Organisations in Nigeria," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(10), pages 115-137, October.
    10. Viswanath Venkatesh, 2000. "Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model," Information Systems Research, INFORMS, vol. 11(4), pages 342-365, December.
    11. Igbaria, M. & Iivari, J., 1995. "The effects of self-efficacy on computer usage," Omega, Elsevier, vol. 23(6), pages 587-605, December.
    12. Kevin Bauer & Andrej Gill, 2024. "Mirror, Mirror on the Wall: Algorithmic Assessments, Transparency, and Self-Fulfilling Prophecies," Information Systems Research, INFORMS, vol. 35(1), pages 226-248, March.
    13. Gao, Tao (Tony) & Rohm, Andrew J. & Sultan, Fareena & Pagani, Margherita, 2013. "Consumers un-tethered: A three-market empirical study of consumers' mobile marketing acceptance," Journal of Business Research, Elsevier, vol. 66(12), pages 2536-2544.
    14. Nawal Abdalla Adam, 2016. "An Empirical Investigation of the Impact of Technological Factors on Computer ¨C Based Information Systems (CBIS) Usage by Managers in Banking Sector in Sudan," Journal of Social Science Studies, Macrothink Institute, vol. 3(1), pages 12-22, January.
    15. Johannes Putzke & Detlef Schoder & Kai Fischbach, 2010. "Adoption of Mass-Customized Newspapers: An Augmented Technology Acceptance Perspective," Journal of Media Economics, Taylor & Francis Journals, vol. 23(3), pages 143-164.
    16. van Hoesel, C.P.M. & Goossens, J.H.M. & Kroon, L.G., 2001. "A branch-and-cut approach for solving line planning problems," Research Memorandum 016, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
    17. Tsourela Maria & Roumeliotis Manos, 2017. "Technology-Based Services Adoption: A Comparison of the Major Applications," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 14(03), pages 1-24, June.
    18. Patrick Klein & Bastian Popp, 2022. "Last-Mile Delivery Methods in E-Commerce: Does Perceived Sustainability Matter for Consumer Acceptance and Usage?," Sustainability, MDPI, vol. 14(24), pages 1-27, December.
    19. Jewan Singh & Vibhakar Mansotra, 2019. "Towards Development of an Integrated Cloud-Computing Adoption Framework — A Case of Indian School Education System," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 16(02), pages 1-27, April.
    20. Sumeet Gupta & Haejung Yun & Heng Xu & Hee-Woong Kim, 2017. "An exploratory study on mobile banking adoption in Indian metropolitan and urban areas: a scenario-based experiment," Information Technology for Development, Taylor & Francis Journals, vol. 23(1), pages 127-152, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ariqol:v:16:y:2021:i:6:d:10.1007_s11482-021-09922-w. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.