Banking customer satisfaction evaluation: a three-way factor perspective
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DOI: 10.1007/s11634-012-0118-y
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References listed on IDEAS
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- Mihelis, G. & Grigoroudis, E. & Siskos, Y. & Politis, Y. & Malandrakis, Y., 2001. "Customer satisfaction measurement in the private bank sector," European Journal of Operational Research, Elsevier, vol. 130(2), pages 347-360, April.
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- repec:ucp:bkecon:9780226316529 is not listed on IDEAS
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Keywords
Dynamic principal component; Customer satisfaction ; Three-way factor analysis; Trajectories analysis; Banking sector; 62P20; 62-07; 91B42;All these keywords.
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