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Quality management and organizational behaviour (Zarzadzanie jakoscia a zachowania organizacyjne)

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  • Marek Bugdol

    (Katedra Zarzadzania Zasobami Ludzkimi, Wydzial Zarzadzania i Komunikacji spolecznej, Uniwersytet Jagiellonski)

Abstract

The article discusses the basic aspects of organizational behaviour in companies using quality management systems in accordance with the ISO standards and applying the Total Quality Management concept. The author claims that the implementation and maintenance of quality management systems influences the particular forms of employees’ behaviour, andquality management system representatives and auditors in particular. The article presents the current practice of quality management, i.e. the use of standardized quality management systems; the application of quality management system instrumentation, techniques and methods; the implementation of criteria included in excellence models. The following types of behaviour are discussed: civic and client, egoistic and cooperative, ethical and unethical, flexible and formalized, positive and negative with respect to leadership. Describing the sources of various types of behaviour, the author presents their most significant causes: attitudes of external auditors, diversified motives for the implementation of quality systems, the top management’s involvement, and the existing cooperation procedures within the supply chain. The author focuses also on limitations concerning the discussed issues and formulates practical recommendations for organizations using various quality management systems and concepts.

Suggested Citation

  • Marek Bugdol, 2013. "Quality management and organizational behaviour (Zarzadzanie jakoscia a zachowania organizacyjne)," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 11(44), pages 195-207.
    • Handle: RePEc:sgm:pzwzuw:v:11:i:44:y:2013:p:195-207
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    References listed on IDEAS

    as
    1. Correia Rui & Mainardes Emerson & Lourenço Luis, 2010. "Transformational Leadership and TQM Implementation," Advances In Management, Advances in Management, vol. 3(6), June.
    2. Samanvitha Swaminathan & P. David Jawahar, 2013. "Job Satisfaction As A Predictor Of Organizational Citizenship Behavior: An Empirical Study," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 7(1), pages 71-80.
    Full references (including those not matched with items on IDEAS)

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