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Organizational citizenship behavior and employee performance during the Covid-19 pandemic

Author

Listed:
  • Bui Quang Hung

    (University of Economics Ho Chi Minh City, Ho Chi Minh City, Vietnam)

  • Tran Kiem Viet Thang

    (Ho Chi Minh City Open University, Ho Chi Minh City, Vietnam)

  • Trinh Thuy Anh

    (Ho Chi Minh City Open University, Ho Chi Minh City, Vietnam)

Abstract

The study aims to identify factors influencing the organizational citizenship behavior of office employees and how those factors impact their performance during theQualitativequalitative research was conducted with twelve experts to evaluate and improve the scale. Quantitative research with the participation of 249 employees from service enterprises was carried out to measure and examine the above-mentioned correlation. The research findings indicate that job satisfaction, organizational justice, and organizational support during the pandemic have a positive impact on employees’ organizational citizenship behavior, and this behavior also positively affects their performance. Managerial implications, limitations and recommendation for future research have been also discussed in this paper.

Suggested Citation

  • Bui Quang Hung & Tran Kiem Viet Thang & Trinh Thuy Anh, 2022. "Organizational citizenship behavior and employee performance during the Covid-19 pandemic," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 12(2), pages 33-43.
    • Handle: RePEc:bjw:econen:v:12:y:2022:i:2:p:33-43
    DOI: 10.46223/HCMCOUJS.econ.en.12.2.2141.2022
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    References listed on IDEAS

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    1. Samanvitha Swaminathan & P. David Jawahar, 2013. "Job Satisfaction As A Predictor Of Organizational Citizenship Behavior: An Empirical Study," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 7(1), pages 71-80.
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