IDEAS home Printed from https://ideas.repec.org/a/sgh/gosnar/y2016i3p73-104.html
   My bibliography  Save this article

The Maturity of Corporate Relationship Management

Author

Listed:
  • Bartosz Deszczyński

Abstract

The aim of this article is to build a theoretical framework for the concept of corporate relationship management maturity. The main research method applied in this paper is an extensive literature review combined with an analysis of case studies. The article is conceptual in nature and offers a synthesis of the research material in the form of a model of corporate relationship management maturity. The proposed model can be a useful tool in separating truly relationship-oriented companies from those that are only declaratively relationship-oriented while in reality they continue to pursue a transactional approach in disguise. This brings order to the conceptual apparatus of the so-called resource-based view (RBV). It was concluded that the relationship assets that emerge in the process of multilateral dialogue between external and internal partners meet the criteria of core assets. The nature of this process sheds new light on the issue of growth in the context of the RBV. The presented conclusions can be of help to subsequent theoretical and empirical research.

Suggested Citation

  • Bartosz Deszczyński, 2016. "The Maturity of Corporate Relationship Management," Gospodarka Narodowa. The Polish Journal of Economics, Warsaw School of Economics, issue 3, pages 73-104.
    • Handle: RePEc:sgh:gosnar:y:2016:i:3:p:73-104
    as

    Download full text from publisher

    File URL: http://www.journalssystem.com/gna/pdf-100777-33145
    File Function: Full text
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Mowery, David C. & Oxley, Joanne E. & Silverman, Brian S., 1998. "Technological overlap and interfirm cooperation: implications for the resource-based view of the firm," Research Policy, Elsevier, vol. 27(5), pages 507-523, September.
    2. Marta Gancarczyk, 2015. "Proces wzrostu przedsiębiorstwa w świetle podejścia zasobowego i teorii kosztów transakcyjnych," Gospodarka Narodowa. The Polish Journal of Economics, Warsaw School of Economics, issue 5, pages 5-31.
    3. Marlena Dzikowska & Marian Gorynia, 2012. "Teoretyczne aspekty konkurencyjności przedsiębiorstwa – w kierunku koncepcji eklektycznej?," Gospodarka Narodowa. The Polish Journal of Economics, Warsaw School of Economics, issue 4, pages 1-30.
    4. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jacob, Jojo & Belderbos, René & Lokshin, Boris, 2023. "Entangled modes: Boundaries to effective international knowledge sourcing through technology alliances and technology-based acquisitions," Technovation, Elsevier, vol. 122(C).
    2. Stefan Wagner & Karin Hoisl & Grid Thoma, 2014. "Overcoming localization of knowledge — the role of professional service firms," Strategic Management Journal, Wiley Blackwell, vol. 35(11), pages 1671-1688, November.
    3. Alva Taylor, 2010. "The Next Generation: Technology Adoption and Integration Through Internal Competition in New Product Development," Organization Science, INFORMS, vol. 21(1), pages 23-41, February.
    4. Santoro, Gabriele & Bresciani, Stefano & Papa, Armando, 2020. "Collaborative modes with Cultural and Creative Industries and innovation performance: The moderating role of heterogeneous sources of knowledge and absorptive capacity," Technovation, Elsevier, vol. 92.
    5. Lorenzo Zirulia, 2012. "The role of spillovers in R&D network formation," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 21(1), pages 83-105, November.
    6. Klueter, Thomas & Monteiro, L. Felipe & Dunlap, Denise R., 2017. "Standard vs. partnership-embedded licensing: Attention and the relationship between licensing and product innovations," Research Policy, Elsevier, vol. 46(9), pages 1629-1643.
    7. Kobarg, Sebastian & Stumpf-Wollersheim, Jutta & Welpe, Isabell M., 2019. "More is not always better: Effects of collaboration breadth and depth on radical and incremental innovation performance at the project level," Research Policy, Elsevier, vol. 48(1), pages 1-10.
    8. Dingler, Annika & Enkel, Ellen, 2016. "Socialization and innovation: Insights from collaboration across industry boundaries," Technological Forecasting and Social Change, Elsevier, vol. 109(C), pages 50-60.
    9. Nuttaneeya Ann Torugsa & Anthony Arundel & Wayne O’Donohue, 2016. "Inter-Firm Collaboration And Innovation Performance For New-To-Market Products — The Moderating Role Of Technological And Skills-Related Knowledge Assets," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(06), pages 1-22, August.
    10. Ana Villar & César Camisón Zornoza & Montserrat Boronat, 2009. "New challenges in competitiveness: knowledge development and coopetition," Working Papers. Serie EC 2009-04, Instituto Valenciano de Investigaciones Económicas, S.A. (Ivie).
    11. Lu, Jinfeng & Dimov, Dimo, 2023. "A system dynamics modelling of entrepreneurship and growth within firms," Journal of Business Venturing, Elsevier, vol. 38(3).
    12. Roberto Cerchione & Emilio Esposito & Maria Rosaria Spadaro, 2015. "The Spread of Knowledge Management in SMEs: A Scenario in Evolution," Sustainability, MDPI, vol. 7(8), pages 1-23, July.
    13. Olunifesi Adekunle Suraj, 2016. "Managing Telecommunications for Development: An Analysis of Intellectual Capital in Nigerian Telecommunication Industry," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(01), pages 1-30, March.
    14. Soufiane Mezzourh & Walid A Nakara, 2009. "Governance and innovation : A Knowledge-based approach [La gouvernance de l'innovation : une approche par la connaissance]," Post-Print halshs-01955966, HAL.
    15. Scott, Allen J., 2010. "Cultural economy and the creative field of the city," MPRA Paper 32108, University Library of Munich, Germany.
    16. M. Max Evans & Ilja Frissen & Anthony K. P. Wensley, 2018. "Organisational Information and Knowledge Sharing: Uncovering Mediating Effects of Perceived Trustworthiness Using the PROCESS Approach," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-29, March.
    17. James D. Adams & Albert N. Link, 2018. "The structure and performance of U.S. research joint ventures: inferences and implications from the Advanced Technology Program," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 27(5-6), pages 551-575, August.
    18. Esther Tippmann & Pamela Sharkey Scott & Andrew Parker, 2017. "Boundary Capabilities in MNCs: Knowledge Transformation for Creative Solution Development," Journal of Management Studies, Wiley Blackwell, vol. 54(4), pages 455-482, June.
    19. Chris Kimble & José Braga Vasconcelos & Álvaro Rocha, 2016. "Competence management in knowledge intensive organizations using consensual knowledge and ontologies," Information Systems Frontiers, Springer, vol. 18(6), pages 1119-1130, December.
    20. Maurizio Zollo, 1998. "Strategies or Routines ? Knowledge Codification, Path-Dependence and the Evolution of Post-Acquisition Integration Practices in the U.S. Banking Industry," Center for Financial Institutions Working Papers 97-10, Wharton School Center for Financial Institutions, University of Pennsylvania.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sgh:gosnar:y:2016:i:3:p:73-104. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Grzegorz Konat (email available below). General contact details of provider: https://edirc.repec.org/data/sgwawpl.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.