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Inpatient service providers’ perspectives on service user involvement in Norwegian community mental health centres

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  • Marianne Storm
  • Kjell Hausken
  • Knud Knudsen

Abstract

Background: For two decades, mental health services in Norway have focused on service user involvement. Despite this, there is little knowledge about how inpatient mental health services have promoted user involvement. Aim: To examine service providers’ reports of service user involvement at the individual and departmental levels in Norwegian community mental health centres (CMHCs). Methods: One hundred and eighty six (186) inpatient service providers in five CMHCs filled out a questionnaire. Results: Confirmatory factor analysis showed that service provider perceptions and awareness of service user involvement can be measured by three subscales: organizational user involvement; patient collaboration; and assisted patient involvement. Little user involvement was reported at the departmental level. Providers more often reported user involvement at the individual level. Providers in two of the CMHCs reported a somewhat higher degree of departmental-level user involvement. There were no significant differences across gender, age, leader position, profession and job tenure, though evening/night shift workers reported a lesser degree of user involvement. Conclusion: The results suggest that user involvement at the departmental level needs to be addressed in future efforts to promote user involvement in CMHCs.

Suggested Citation

  • Marianne Storm & Kjell Hausken & Knud Knudsen, 2011. "Inpatient service providers’ perspectives on service user involvement in Norwegian community mental health centres," International Journal of Social Psychiatry, , vol. 57(6), pages 551-563, November.
  • Handle: RePEc:sae:socpsy:v:57:y:2011:i:6:p:551-563
    DOI: 10.1177/0020764010371270
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    References listed on IDEAS

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    1. Dockery, Alfred & Li, Jianghong & Kendall, Garth, 2009. "Parents' work patterns and adolescent mental health," Social Science & Medicine, Elsevier, vol. 68(4), pages 689-698, February.
    2. Marianne Storm & Kjell Hausken & Aslaug Mikkelsen, 2010. "User involvement in in‐patient mental health services: operationalisation, empirical testing, and validation," Journal of Clinical Nursing, John Wiley & Sons, vol. 19(13‐14), pages 1897-1907, July.
    3. Rutter, Deborah & Manley, Catherine & Weaver, Tim & Crawford, Mike J. & Fulop, Naomi, 2004. "Patients or partners? Case studies of user involvement in the planning and delivery of adult mental health services in London," Social Science & Medicine, Elsevier, vol. 58(10), pages 1973-1984, May.
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    1. Marit By Rise & Aslak Steinsbekk, 2016. "Long Term Effect on Professionals’ Knowledge, Practice and Attitudes towards User Involvement Four Years after Implementing an Organisational Development Plan: A Controlled Study," PLOS ONE, Public Library of Science, vol. 11(3), pages 1-18, March.

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