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Design of a flexible preventive maintenance strategy for two-dimensional warranted products

Author

Listed:
  • Anshu Dai
  • Guanzhou Wei
  • Zhaomin Zhang
  • Shuguang He

Abstract

Offering appropriate preventive maintenance strategy has an effective impact on achieving higher customer satisfaction. This article presents a flexible preventive maintenance strategy, where customers are grouped into two groups according to their usage rates, and then different preventive maintenance programs are applied to different types of customers. The product follows a two-dimensional failure process and the preventive maintenance cost is shared between the manufacturer and customer on a pro rata basis. The manufacturer’s warranty cost is minimized by jointly optimizing the pro rata proportion of the preventive maintenance cost, the preventive maintenance number and the corresponding preventive maintenance levels. Numerical experiments are presented to illustrate the effectiveness of the proposed approach. Results prove that the flexible preventive maintenance strategy outperforms the conventional unified preventive maintenance strategy in terms of total warranty cost. Besides, some managerial suggestions are also given to provide guidance of implementing the proposed preventive maintenance strategy.

Suggested Citation

  • Anshu Dai & Guanzhou Wei & Zhaomin Zhang & Shuguang He, 2020. "Design of a flexible preventive maintenance strategy for two-dimensional warranted products," Journal of Risk and Reliability, , vol. 234(1), pages 74-87, February.
    • Handle: RePEc:sae:risrel:v:234:y:2020:i:1:p:74-87
    DOI: 10.1177/1748006X19868892
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    References listed on IDEAS

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    Cited by:

    1. Wu, Shaomin, 2024. "A copula-based approach to modelling the failure process of items under two-dimensional warranty and applications," European Journal of Operational Research, Elsevier, vol. 314(3), pages 854-866.
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    3. Karar, Ahmed Noaman & Labib, Ashraf & Jones, Dylan, 2023. "Post-warranty maintenance strategy selection using shape packages process," International Journal of Production Economics, Elsevier, vol. 255(C).
    4. Dai, Anshu & Wei, Guanzhou & Wang, Dongfan & He, Zhen & He, Shuguang, 2021. "The opportunity study of PM strategy for second-hand products sold with a two-dimensional warranty," Reliability Engineering and System Safety, Elsevier, vol. 214(C).

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