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A Bibliometric Analysis of Scientific Publications on Customer Loyalty in the Insurance Industry

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  • Sherry Singla
  • Harpreet Kaur Sawhney

Abstract

This bibliometric analysis makes a deliberate attempt to convey quantitative and qualitative knowledge on loyalty with regard to the insurance industry. The study includes an examination of 132 articles that were published between 2002 and 2022. he research articles were subjected to bibliometric analysis using the Scopus database. Research articles related to ‘loyalty in the insurance sector research’ were examined using the VOS viewer software. he findings of the research showed that customer loyalty has become an increasingly prominent subject in the context of insurance over time. The study has made use of co-occurrence analysis, bibliographic coupling and publication trends. The top journals, authors, nations, articles and organizations have been identified using bibliometric analysis. This article also includes a presentation of the content analysis of selected articles. iverse studies have been conducted on customer loyalty in various sectors like banking, e-commerce, hospitality and tourism, insurance etc.; however, the goal of the present study is to map the literature on ‘loyalty in the insurance sector’ in Scopus database. This will help to define the main idea and provide the researchers with future research directions. This work will also assist academicians, policy-makers and regulators in understanding the fundamentals of loyalty in the insurance industry and pinpointing the pertinent areas that require further research.

Suggested Citation

  • Sherry Singla & Harpreet Kaur Sawhney, 2023. "A Bibliometric Analysis of Scientific Publications on Customer Loyalty in the Insurance Industry," Metamorphosis: A Journal of Management Research, , vol. 22(2), pages 146-157, December.
    • Handle: RePEc:sae:metjou:v:22:y:2023:i:2:p:146-157
    DOI: 10.1177/09726225231218057
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    References listed on IDEAS

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    1. Oleksii Dubina & Yana Us & Tetyana Pimonenko & Oleksii Lyulyov, 2020. "Customer Loyalty to Bank Services: The Bibliometric Analysis," Virtual Economics, The London Academy of Science and Business, vol. 3(3), pages 53-66, July.
    2. James Agyei & Shaorong Sun & Eugene Abrokwah & Emmanuel Kofi Penney & Richmond Ofori-Boafo, 2020. "Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana," SAGE Open, , vol. 10(1), pages 21582440198, January.
    3. Caroline Flammer & Jiao Luo, 2017. "Corporate social responsibility as an employee governance tool: Evidence from a quasi-experiment," Strategic Management Journal, Wiley Blackwell, vol. 38(2), pages 163-183, February.
    4. Philippe Mongeon & Adèle Paul-Hus, 2016. "The journal coverage of Web of Science and Scopus: a comparative analysis," Scientometrics, Springer;Akadémiai Kiadó, vol. 106(1), pages 213-228, January.
    5. Oriol Iglesias & Stefan Markovic & Mehdi Bagherzadeh & Jatinder Jit Singh, 2020. "Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty," Journal of Business Ethics, Springer, vol. 163(1), pages 151-166, April.
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