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Human Resource Metrics for Enhancing Organizational Performance: Case of Indian State-owned Enterprises

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  • Punam Singh
  • Shulagna Sarkar

Abstract

As a result of a growing concern regarding agility, Human Resources (HR) has become one of the most challenging fields of management. State-owned enterprises (SOEs) face people-related issues, from attracting talent to managing performance, while creating employee experience. This article is an attempt to explore the pattern of usage of the HR metrics in Indian SOEs and to examine other metrics that need to be included as part of a strategic HR approach to enhance organizational performance. Primary data was collected using formal interviews with HR executives. The outcomes suggest that Indian SOEs are in the infancy stage when it comes to the adoption of HR metrics. It is important that Indian SOEs initiate the first-level of HR metrics and thereafter make planned progress to the third-level impact. Based on the study, a framework for sustainable and competitive HR is proposed. All of this has implications for SOEs in developing countries. JEL Codes: M12

Suggested Citation

  • Punam Singh & Shulagna Sarkar, 2022. "Human Resource Metrics for Enhancing Organizational Performance: Case of Indian State-owned Enterprises," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 47(2), pages 233-250, May.
    • Handle: RePEc:sae:manlab:v:47:y:2022:i:2:p:233-250
    DOI: 10.1177/0258042X211034617
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    References listed on IDEAS

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    1. Murphy, Gregory B. & Trailer, Jeff W. & Hill, Robert C., 1996. "Measuring performance in entrepreneurship research," Journal of Business Research, Elsevier, vol. 36(1), pages 15-23, May.
    2. Franco Maria Battagello & Livio Cricelli & Michele Grimaldi, 2016. "Benchmarking strategic resources and business performance via an open framework," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 65(3), pages 324-350, March.
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    Cited by:

    1. Mohammad Salman & Imran Anwar & Showkat Ahmad Ganie & Imran Saleem, 2024. "Impact of Human Resource Management Practices on Organizational Performance: Evidence From the Indian Banking Industry," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 49(1), pages 97-118, February.

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    More about this item

    Keywords

    HR metrics; SOEs; India; organizational performance; case study; qualitative study;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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