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Hospital Management Based on the Relationship between Doctors and Patients

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  • Armenia ANDRONICEANU

    (The Bucharest University of Economic Studies; Bucharest; Romania)

Abstract

Doctor-patient relationship is an interesting issue that should be studied more by the researchers The patients have become healthcare consumers. Their expectations have grown and they want from the doctors more than professional skills. Through this work we discover the expectations of the patients from the doctors and how could be improved the relations between the doctors and the patients of the medical clinics located in Bucharest. The purposes of this paper were to identify patients' expectations and to discover the extent to which they are satisfied by health services offered by private health clinics in Bucharest. In accomplishing the proposed goals, the research methods used were: the questioner and the interview. In order to synthesize and analyze the data, we used the SPSS. We concluded that more than 77% of the patients are satisfied with the health services offered by private clinics selected. However, patients have other expectations that we have discovered through this research. These are analyzed and can significantly influence the relationship between doctors and patients and the quality of medical services in private clinics from Bucharest.

Suggested Citation

  • Armenia ANDRONICEANU, 2017. "Hospital Management Based on the Relationship between Doctors and Patients," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2017(29), pages 41-53, December.
    • Handle: RePEc:rom:rampas:v:2017:y:2017:i:29:p:41-53
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    References listed on IDEAS

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    1. Celia Dana BESCIU & Armenia ANDRONICEANU, 2017. "The link between social inequalities, health’ system characteristics and R&D expenditure- worldwide evidence," Romanian Statistical Review, Romanian Statistical Review, vol. 65(2), pages 21-41, June.
    2. Adam P. Balcerzak, 2016. "Multiple-criteria Evaluation of Quality of Human Capital in the European Union Countries," Working Papers 18/2016, Institute of Economic Research, revised May 2016.
    3. Armenia ANDRONICEANU, 2016. "The Quality Of The Urban Transport In Bucharest And How To Improve It In Accordance With The Expectations Of The Citizens," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 11(1), pages 5-18, February.
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    Cited by:

    1. Joanna Rosak-Szyrocka & Justyna Zywiolek & Ewa Kulinska & Marek Matulewski, 2021. "Analysis of Enterprises’ Readiness in for Industry 4.0 Implementation: The Case of Poland," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 615-628.
    2. Margarita Marija Lietuvnikė & Aidas Vasilis Vasiliauskas & Virgilija Vasilienė-Vasiliauskienė & Jolanta Sabaitytė, 2018. "Peculiarities of illegal immigrant’s intrusions into road freight transport units in the France - UK corridor," Post-Print hal-01829616, HAL.
    3. Daniel FAGGIANELLI & Sorin BURLACU & Cécile CARRA, 2018. "Victimization Of Health Professionals In Bucharest Service Relations And Social Work Relationships," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2018(30), pages 109-126, June.
    4. Armenia ANDRONICEANU & Oana Matilda SABIE & Anca PEGULESCU, 2020. "An Integrated Approach Of The Human Resources Motivation And The Quality Of Health Services," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 15(1), pages 42-53, February.
    5. Zoran Popovic & Mihailo Paunovic, 2018. "The Dependence of the Cost of Capital on Degree of Diversification," Montenegrin Journal of Economics, Economic Laboratory for Transition Research (ELIT), vol. 14(1), pages 53-67.
    6. Margarita Marija Lietuvnikė & Aidas Vasilis Vasiliauskas & Virgilija Vasilienė-Vasiliauskienė & Jolanta Sabaitytė, 2018. "Peculiarities of illegal immigrant’s intrusions into road freight transport units in the France - UK corridor," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 5(3), pages 634-647, March.
    7. Ane-Mari Androniceanu & Raluca Dana Căplescu & Manuela Tvaronavičienė & Cosmin Dobrin, 2021. "The Interdependencies between Economic Growth, Energy Consumption and Pollution in Europe," Energies, MDPI, vol. 14(9), pages 1-23, April.
    8. Elizaveta A. Winter & Tatiana M. Litvinova & Dmitrii V. Babaskin & Liudmila I. Babaskina & Olga V. Savinova, 2019. "Marketing analysis of the medical representatives' activity aimed on information support for promoted medications," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 7(1), pages 177-178, September.

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    More about this item

    Keywords

    doctor; patient; relationship; communication; satisfaction.;
    All these keywords.

    JEL classification:

    • I1 - Health, Education, and Welfare - - Health
    • I19 - Health, Education, and Welfare - - Health - - - Other

    Statistics

    Access and download statistics

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