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Personnel Satisfaction Study regarding the Emergency Medical Services’ Quality of Bucharest Hospitals

Author

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  • Celia Dana BESCIU

    (Bucharest University of Economic Studies, Romania;)

Abstract

The current Romanian medical system is going throw a complex process of reform based mainly in winning the citizens, professionalization the management and increasing the funding levels. The present study is an analysis of the satisfaction level felt by medical staff in emergency reception units in Bucharest hospitals and brings a novelty in the field of medical research, based on the problems approached and the emphasis placed in observation the quality and the performance of medical services. This study shows how satisfied is a medical personnel in the working environment and identify what are the main drawbacks that generate disaffection and inefficiency in public medical emergency services in Bucharest. The research methodology used is based on a target group consisting of medical personnel’s in emergency reception units analyzed. The tools used for data collection were questionnaires and non-participatory observations were processed by computer program called SPSS. The results obtained from the medical staff examined shows dissatisfaction towards salary level, the level of endowment with modern equipment and informative materials available which capture the need to create a remuneration system based on performance criteria and competitiveness associated with a penalty system in parallel. The beneficiaries of this study are researchers in the medical field, hospitals surveyed, managers and representatives of research and development departments of analyzed hospitals taking into account their low activity in recent years.

Suggested Citation

  • Celia Dana BESCIU, 2013. "Personnel Satisfaction Study regarding the Emergency Medical Services’ Quality of Bucharest Hospitals," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2013(21), pages 71-83, December.
    • Handle: RePEc:rom:rampas:v:2013:y:2013:i:21:p:71-83
    as

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    File URL: https://www.ramp.ase.ro/en/_data/files/articole/2013/21-05.pdf
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    References listed on IDEAS

    as
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    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    physician satisfaction; working environment; effective.;
    All these keywords.

    JEL classification:

    • I10 - Health, Education, and Welfare - - Health - - - General
    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health
    • J19 - Labor and Demographic Economics - - Demographic Economics - - - Other

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