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The Social And Economic Factors Influence Upon The Healthcare Services Consumers Behavior

Author

Listed:
  • Daniel Adrian, GÂRDAN

    (Spiru Haret University, Faculty of Marketing and International Business postdoctoral student, Institute of World Economy-Romanian Academy)

  • Iuliana Petronela, GÂRDAN (GEANGU)

    (Spiru Haret University, Faculty of Marketing and International Business postdoctoral student, Institute of National Economy-Romanian Academy)

Abstract

The research in the field of healthcare services consumer behaviour represents a very complex task with multiple implications. The consumer behaviour is much nuanced depending on the type of services or products that we are referring on. In the case of healthcare services, the behaviour is more complex than other services and is influenced mainly by special motivations like the need for a proper health status or the need to recover from a certain disease. The present article is proposing a qualitative type research as an in-depth interview with dentists regarding their perception about the influence that social and economic factors can have upon the consumers’ behaviour. The results of the research suggest that the influence of social factors is very complex, from the simple more intense concern related with dental hygiene and appearance of teeth up to anxious behaviour and isolation in the case of patients with severe dental diseases that have affected their face bones structure or the capacity to chew and speak. These findings shows that the consumers’ behaviour can be shaped by the complex interaction of different factors, and the response from dentists and those in charge with the provision of dental healthcare services can make the difference between a sustainable consumption and a dramatic route of unsatisfied consumers’ expectations.

Suggested Citation

  • Daniel Adrian, GÂRDAN & Iuliana Petronela, GÂRDAN (GEANGU), 2015. "The Social And Economic Factors Influence Upon The Healthcare Services Consumers Behavior," Annals of Spiru Haret University, Economic Series, Universitatea Spiru Haret, vol. 6(2), pages 45-54.
    • Handle: RePEc:ris:sphecs:0216
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    References listed on IDEAS

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    More about this item

    Keywords

    consumer behaviour; dental healthcare services; social norms; self-image;
    All these keywords.

    JEL classification:

    • I10 - Health, Education, and Welfare - - Health - - - General

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