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Setting the Relationship between Human-Centered Approaches and Users’ Digital Well-being: A Review

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Abstract

With the advancement of technology and advent of the new digital era, the society is getting increasingly exposed to novel technologies, digital platforms, or smart devices. This reality opens a wide range of questions about the benefits and challenges of technology and its impact on humans. In this context, the present study investigates the relationship between human-centered approaches and their application to achieve users’ digital well-being, as well as explores whether marketing and business industry are sufficiently considering human-centered approaches in their implementation of practices that care for users’ digital wellbeing. To this end, we conduct a systematic literature review. The exploratory results confirm that the implementation of human-centered approaches makes it possible to achieve a greater user well-being in the marketing and management sector. Additionally, we also identify and discuss seven more relevant areas. Our review concludes with a discussion of the theoretical and practical implications of our findings for further research on the use of human-centric and digital well-being concepts.

Suggested Citation

  • Polanco-Diges, Leticia & Ramón Saura, José & Pinto, Patricia, 2022. "Setting the Relationship between Human-Centered Approaches and Users’ Digital Well-being: A Review," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 10(3), pages 148-171.
    • Handle: RePEc:ris:jspord:1054
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    1. Maria Petrescu & Anjala S. Krishen, 2020. "The dilemma of social media algorithms and analytics," Journal of Marketing Analytics, Palgrave Macmillan, vol. 8(4), pages 187-188, December.
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    More about this item

    Keywords

    Digital Well-Being; Human-Centered Approaches; Social Media; Digital Marketing; Online Platforms;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • M30 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - General

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