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Digital well-being in the tourism domain: mapping new roles and responsibilities

Author

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  • Uglješa Stankov

    (University of Novi Sad)

  • Ulrike Gretzel

    (University of Southern California)

Abstract

Digital well-being has become a popular theme within a public discourse that increasingly attracts consumers, businesses, government institutions and technology providers who all face challenges in their technology-driven existence. However, there have been no attempts to create a comprehensive framework for a general understanding of digital well-being and the new roles and responsibilities that emerge from it in the tourism domain. Thus, this paper looks at understanding digital well-being in general and its concomitant applications in the tourism domain. After mapping characteristic digital well-being approaches and examples, we foresee the need for establishing a digital well-being continuum between everyday life and tourism that rests on three new sets of roles and responsibilities for the tourism domain, grouped around the need for adopting digital well-being philosophy in tourism, setting up new policies, and designing novel services and experiences.

Suggested Citation

  • Uglješa Stankov & Ulrike Gretzel, 2021. "Digital well-being in the tourism domain: mapping new roles and responsibilities," Information Technology & Tourism, Springer, vol. 23(1), pages 5-17, March.
    • Handle: RePEc:spr:infott:v:23:y:2021:i:1:d:10.1007_s40558-021-00197-3
    DOI: 10.1007/s40558-021-00197-3
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    References listed on IDEAS

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    8. Maria Petrescu & Anjala S. Krishen, 2020. "The dilemma of social media algorithms and analytics," Journal of Marketing Analytics, Palgrave Macmillan, vol. 8(4), pages 187-188, December.
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    10. Jay Parekh & Azain Jaffer & Urvi Bhanushali & Shekhar Shukla, 0. "Disintermediation in medical tourism through blockchain technology: an analysis using value-focused thinking approach," Information Technology & Tourism, Springer, vol. 0, pages 1-28.
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    Cited by:

    1. Uglješa Stankov & Ulrike Gretzel & Miroslav D. Vujičić & Vanja Pavluković & Tamara Jovanović & Milica Solarević & Marija Cimbaljević, 2022. "The pandemic of loneliness: designing smart tourism for combating loneliness," Information Technology & Tourism, Springer, vol. 24(4), pages 439-455, December.
    2. Vujičić, Miroslav D. & Kennell, James & Stankov, Uglješa & Gretzel, Ulrike & Vasiljević, Đorđije A. & Morrison, Alastair M., 2022. "Keeping up with the drones! Techno-social dimensions of tourist drone videography," Technology in Society, Elsevier, vol. 68(C).
    3. Uglješa Stankov & Viachaslau Filimonau & Miroslav D. Vujičić & Biljana Basarin & Adam B. Carmer & Lazar Lazić & Brooke K. Hansen & Danijela Ćirić Lalić & Dino Mujkić, 2023. "Ready for Action! Destination Climate Change Communication: An Archetypal Branding Approach," IJERPH, MDPI, vol. 20(5), pages 1-11, February.
    4. Ulrike Gretzel & Uglješa Stankov, 2021. "ICTs and well-being: challenges and opportunities for tourism," Information Technology & Tourism, Springer, vol. 23(1), pages 1-4, March.

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