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Empathetic Influence: Charting a Course for Employee Well-being Through Leadership in the Service Sector

Author

Listed:
  • Syeda Fatima Azeemi

    (Lahore College for Women University, Lahore, Pakistan)

  • Dr. Fouzia Ashfaq

    (Lahore College for Women University, Lahore, Pakistan)

  • Khurram Shahnawaz Rana

    (CHRO, Netsol Technologies LTD, Lahore, Pakistan)

Abstract

This study explores a crucial role of empathy in leadership style, focusing its impact on employee wellbeing. Through a comprehensive analysis it aims to inform leadership practices to develop a positive workforce environment, enhancing the overall organizational wellbeing. Empathetic leadership involves the understanding follower’s emotions and taking proactive caring actions, the leadership style works with the mediation of distributive justice that create a perception of fair and equal allocation of resources and rewards in organization. Such leadership style promotes positive relationships, enhanced teamwork and contribute in organizational productivity. Empathetic leaders possess skills that are crucial for adapting global trends and creating supporting work environment, particularly in adapting organizational change. Employee wellbeing is crucial for organizational success, which is significantly influenced by empathetic leadership with the perception of distributive justice, resulting in higher job satisfaction, organizational commitment and overall enhanced work environment.

Suggested Citation

  • Syeda Fatima Azeemi & Dr. Fouzia Ashfaq & Khurram Shahnawaz Rana, 2024. "Empathetic Influence: Charting a Course for Employee Well-being Through Leadership in the Service Sector," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 13(1), pages 690-695.
    • Handle: RePEc:rfh:bbejor:v:13:y:2024:i:1:p:690-695
    DOI: https://doi.org/10.61506/01.00256
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    References listed on IDEAS

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    1. Tahira Hassan Butt & Ghulam Abid & Bindu Arya & Saira Farooqi, 2020. "Employee energy and subjective well-being: a moderated mediation model," The Service Industries Journal, Taylor & Francis Journals, vol. 40(1-2), pages 133-157, January.
    2. Khalil Ahmad & Amjad Ali, 2016. "Rising Population and Food Insecurity Linkages in Pakistan: Testing Malthusian Population Growth Theory," International Journal of Economics and Empirical Research (IJEER), The Economics and Social Development Organization (TESDO), vol. 4(1), pages 1-8, January.
    3. Nur Afni Khairunisa & Muafi Muafi, 2022. "The effect of workplace well-being and workplace incivility on turnover intention with job embeddedness as a moderating variable," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 4(1), pages 11-23, January.
    4. Kalpina Kumari & Jawad Abbas & Jinsoo Hwang & Lucian Ionel Cioca, 2022. "Does Servant Leadership Promote Emotional Intelligence and Organizational Citizenship Behavior among Employees? A Structural Analysis," Sustainability, MDPI, vol. 14(9), pages 1-18, April.
    5. Surajit Saha & Roshni Das & Weng Marc Lim & Satish Kumar & Ashish Malik & Bharat Chillakuri, 2023. "Emotional intelligence and leadership: insights for leading by feeling in the future of work," International Journal of Manpower, Emerald Group Publishing Limited, vol. 44(4), pages 671-701, January.
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