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Influence of work specialization on employee development: A case of Telkom Kenya Nakuru branch in Nakuru County

Author

Listed:
  • Tabitha KabuiKimani

    (Department of Development Studies, St. Paul’s University, Nakuru, 20100, Kenya)

  • Paul Gesimba

    (Department of Development Studies, St. Paul’s University, Nakuru, 20100, Kenya)

  • David Gichuhi

    (Department of Human Resource Development, Karatina University, Karatina, 10101, Kenya)

Abstract

There are visible challenges with employee development at Telkom Kenya where employees remain in one position for many years with some remaining in the same position until their retirement. Anecdotal evidence suggests that this problem could be linked to the design of the organization, but no systematic study has been conducted to ascertain this claim. This study, therefore, sought to determine the influence of work specialization on employee development at Telkom Kenya Nakuru Branch. The study was guided by the Axiomatic Theory of Organizations. It made use of the correlational research design where all the 51 employees of the Telkom Kenya Nakuru Branch were involved in the census study. Questionnaires were used to collect quantitative data from operational staffs while interview guides were used to gather qualitative data from heads of departments. Quantitative data were analyzed using frequencies, percentages, means, and the multiple regression techniques while qualitative data were analyzed using the thematic content analysis technique. Results showed that work specialization (β= 0.491, p=.000) had a statistically significant and positive influence on the development of employees at TKNB. Based on the findings, the study recommends that the management at TKNB should enhance work specialization by implementing job rotation programs and promoting a match between employees’ skills and their job. Key Words: Work specialization, employee development, job design, job rotation, job scope, career advancement

Suggested Citation

  • Tabitha KabuiKimani & Paul Gesimba & David Gichuhi, 2020. "Influence of work specialization on employee development: A case of Telkom Kenya Nakuru branch in Nakuru County," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 9(5), pages 129-139, September.
    • Handle: RePEc:rbs:ijbrss:v:9:y:2020:i:5:p:129-139
    DOI: 10.20525/ijrbs.v9i5.803
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    References listed on IDEAS

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    1. Neelam Tahir & Israr Khan Yousafzai & Shahid Jan & Muhammad Hashim, 2014. "The Impact of Training and Development on Employees Performance and Productivity A case study of United Bank Limited Peshawar City, KPK, Pakistan," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(4), pages 86-98, April.
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