IDEAS home Printed from https://ideas.repec.org/a/rbs/ijbrss/v9y2020i1p163-171.html
   My bibliography  Save this article

Influence of Relationship Management on Organizational Performance among Insurance Companies in Kenya

Author

Listed:
  • Mwangi Grace Wangari

    (Department of Human Resource Development, School of Business, Karatina University, P.O. BOX 1957-10101, Karatina, Kenya)

  • Gichuhi D. M

    (Department of Human Resource Development, School of Business, Karatina University, P.O. BOX 1957-10101, Karatina, Kenya)

  • Macharia S. M

    (Business and Economics Department,School of Business, Karatina University, P.O. BOX 1957-10101, Karatina, Kenya)

Abstract

This study sought to establish the influence of understanding, stakeholder requirements, good rapport with stakeholders, healthy competition with competitors, conflict resolution, and effective communication on organizational performance among insurance companies in Kenya. Positivism research philosophy was adopted for the study. Descriptive and explanatory cross-sectional research designs were used. Data analysis was conducted using descriptive statistics and inferential analysis. The study concluded as follows: (i) Understanding stakeholder requirements, creating and maintain good rapport with stakeholders, healthy competition with competitors, conflict resolution and effective communication were deployed to a moderate extent in insurance companies in Kenya,(ii) There was a strong positive correlation between organisation performance, understanding stakeholder requirements, good rapport with stakeholders, conflict resolution, and effective communication,(iii) There was a weak positive correlation between organisation performance and healthy competition, (iv) Understanding stakeholder requirements, creating and maintain good rapport with stakeholders, healthy competition with competitors, conflict resolution and effective communication had significant influence on the performance of insurance companies in Kenya. (v) Relationship management has a significant influence on organizational performance. Key Words:Insurance Companies, Organizational Performance, Relationship Management

Suggested Citation

  • Mwangi Grace Wangari & Gichuhi D. M & Macharia S. M, 2020. "Influence of Relationship Management on Organizational Performance among Insurance Companies in Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 9(1), pages 163-171, January.
    • Handle: RePEc:rbs:ijbrss:v:9:y:2020:i:1:p:163-171
    as

    Download full text from publisher

    File URL: https://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/580/519
    Download Restriction: no
    File URL: https://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/580/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Augusto Felício, J. & Rodrigues, Ricardo, 2015. "Organizational factors and customers' motivation effect on insurance companies' performance," Journal of Business Research, Elsevier, vol. 68(7), pages 1622-1629.
    2. Birasnav, M., 2014. "Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership," Journal of Business Research, Elsevier, vol. 67(8), pages 1622-1629.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Amin Pourbarkhordari & Er Hua Zhou & Javad Pourkarimi, 2016. "How Individual-focused Transformational Leadership Enhances Its Influence on Job Performance through Employee Work Engagement," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(2), pages 249-249, January.
    2. Ikramul Hasan & M. Nazmul Islam, 2022. "Leadership instills organizational effectiveness: a viewpoint on business organizations," SN Business & Economics, Springer, vol. 2(3), pages 1-18, March.
    3. Nguyen, Thi Thu & Mia, Lokman & Winata, Lanita & Chong, Vincent K., 2017. "Effect of transformational-leadership style and management control system on managerial performance," Journal of Business Research, Elsevier, vol. 70(C), pages 202-213.
    4. Wang, Liwen & Zhao, Jane Zheng & Zhou, Kevin Zheng, 2018. "How do incentives motivate absorptive capacity development? The mediating role of employee learning and relational contingencies," Journal of Business Research, Elsevier, vol. 85(C), pages 226-237.
    5. Bai, Yuntao & Lin, Li & Li, Peter Ping, 2016. "How to enable employee creativity in a team context: A cross-level mediating process of transformational leadership," Journal of Business Research, Elsevier, vol. 69(9), pages 3240-3250.
    6. Dr. Ali Raza & Dr. Sheema Matloob & Dr. Muzafar Hussain Shah & Dr. Irshad Hussain Sarki, 2023. "Leadership Styles And Sustainable Competitive Performance In Pakistani Smes: An Industry 4.0 Perspective," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 12(3), pages 138-149.
    7. Khurram Shahzad & Yasir Javed & Shakeel Ahmad Khan & Abid Iqbal & Imran Hussain & M. Vaseem Jaweed, 2022. "Relationship between IT Self-Efficacy and Personal Knowledge and Information Management for Sustainable Lifelong Learning and Organizational Performance: A Systematic Review from 2000 to 2022," Sustainability, MDPI, vol. 15(1), pages 1-23, December.
    8. Novak Andrej & Kristijan Breznik & Srečko Natek, 2023. "Managing Knowledge to Improve Performance: the Impact of Leadership Style and Knowledge Management on Organizational Performance with Moderation Effects via PLS-SEM," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 14(2), pages 1672-1701, June.
    9. Şeşen, Harun & Sürücü, Lütfi & Maşlakcı, Ahmet, 2019. "On the Relation between Leadership and Positive Psychological Capital in the Hospitality Industry," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 24(2), pages 182-197.
    10. Bachrach, Daniel G. & Mullins, Ryan, 2019. "A dual-process contingency model of leadership, transactive memory systems and team performance," Journal of Business Research, Elsevier, vol. 96(C), pages 297-308.
    11. Mai Ngoc Khuong & Do Thanh Tung & Thai Hoang Quoc, 2022. "Review of Empirical Research on Leadership and Firm Performance," SAGE Open, , vol. 12(3), pages 21582440221, July.
    12. Loon, Mark, 2019. "Knowledge management practice system: Theorising from an international meta-standard," Journal of Business Research, Elsevier, vol. 94(C), pages 432-441.
    13. Junwei Zheng & Guangdong Wu & Hongtao Xie, 2017. "Impacts of Leadership on Project-Based Organizational Innovation Performance: The Mediator of Knowledge Sharing and Moderator of Social Capital," Sustainability, MDPI, vol. 9(10), pages 1-22, October.
    14. Scuotto, Veronica & Nespoli, Chiara & Tran, Phuong Tra & Cappiello, Giuseppe, 2022. "An alternative way to predict knowledge hiding: The lens of transformational leadership," Journal of Business Research, Elsevier, vol. 140(C), pages 76-84.
    15. Bojana Jokanović & Nikola Zivlak & Andrea Okanović & Jelena Ćulibrk & Ljubica Duđak, 2020. "The Model of Knowledge Management Based on Organizational Climate," Sustainability, MDPI, vol. 12(8), pages 1-22, April.
    16. Guo-Hua Cao & Jing Zhang, 2021. "Is a sustainable loop of economy and entrepreneurial ecosystem possible? a structural perspective," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(5), pages 7002-7040, May.
    17. Saqib Shamim & Shuang Cang & Hongnian Yu & Yun Li, 2017. "Examining the Feasibilities of Industry 4.0 for the Hospitality Sector with the Lens of Management Practice," Energies, MDPI, vol. 10(4), pages 1-19, April.
    18. Pooja K. Singh & M. K. Rao, 2017. "HR Practices, Learning Culture and Human Capital: A Study on Indian Business and Professional Service Sector," Global Business Review, International Management Institute, vol. 18(3), pages 678-690, June.
    19. Arshinder Singh Chawla & Neha Gahlawat & Sandeep Kumar & Subhash C. Kundu & Homesh Kundu, 2023. "Strategic HRM and Firm Performance: Mediating Role of Knowledge Management Capacity and Innovation Performance," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 48(1), pages 98-117, February.
    20. Grabin Praničević, Daniela & Peterlin, Judita, 2017. "Are ICT Tools Recognized Enough as Management Support in Croatian Tourism?," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2017), Dubrovnik, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Dubrovnik, Croatia, 7-9 September 2017, pages 33-40, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rbs:ijbrss:v:9:y:2020:i:1:p:163-171. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Umit Hacioglu (email available below). General contact details of provider: https://edirc.repec.org/data/ssbffea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.