A 7P Comparison between Restaurant Managers’ and Customers’ Post-COVID-19 Quality Expectations
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DOI: 10.26493/2335-4194.15.249-264
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References listed on IDEAS
- Pantano, Eleonora & Priporas, Constantinos-Vasilios & Devereux, Luke & Pizzi, Gabriele, 2021. "Tweets to escape: Intercultural differences in consumer expectations and risk behavior during the COVID-19 lockdown in three European countries," Journal of Business Research, Elsevier, vol. 130(C), pages 59-69.
- Samanci, Simge & Didem Atalay, Kumru & Bahar Isin, Feride, 2021. "Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era," Journal of Air Transport Management, Elsevier, vol. 90(C).
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Keywords
COVID-19; managers; customers; restaurant; quality; marketing;All these keywords.
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