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Evaluating critical success factors in implementing E-learning system using multi-criteria decision-making

Author

Listed:
  • Quadri Noorulhasan Naveed
  • Mohamed Rafik Noor Qureshi
  • Nasser Tairan
  • AbdulHafeez Mohammad
  • Asadullah Shaikh
  • Alhuseen O Alsayed
  • Asadullah Shah
  • Fahad Mazaed Alotaibi

Abstract

Learning using the Internet or training through E-Learning is growing rapidly and is increasingly favored over the traditional methods of learning and teaching. This radical shift is directly linked to the revolution in digital computer technology. The revolution propelled by innovation in computer technology has widened the scope of E-Learning and teaching, whereby the process of exchanging information has been made simple, transparent, and effective. The E-Learning system depends on different success factors from diverse points of view such as system, support from the institution, instructor, and student. Thus, the effect of critical success factors (CSFs) on the E-Learning system must be critically analyzed to make it more effective and successful. This current paper employed the analytic hierarchy process (AHP) with group decision-making (GDM) and Fuzzy AHP (FAHP) to study the diversified factors from different dimensions of the web-based E-Learning system. The present paper quantified the CSFs along with its dimensions. Five different dimensions and 25 factors associated with the web-based E-Learning system were revealed through the literature review and were analyzed further. Furthermore, the influence of each factor was derived successfully. Knowing the impact of each E-Learning factor will help stakeholders to construct education policies, manage the E-Learning system, perform asset management, and keep pace with global changes in knowledge acquisition and management.

Suggested Citation

  • Quadri Noorulhasan Naveed & Mohamed Rafik Noor Qureshi & Nasser Tairan & AbdulHafeez Mohammad & Asadullah Shaikh & Alhuseen O Alsayed & Asadullah Shah & Fahad Mazaed Alotaibi, 2020. "Evaluating critical success factors in implementing E-learning system using multi-criteria decision-making," PLOS ONE, Public Library of Science, vol. 15(5), pages 1-25, May.
  • Handle: RePEc:plo:pone00:0231465
    DOI: 10.1371/journal.pone.0231465
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    References listed on IDEAS

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    2. Kahraman, Cengiz & Cebeci, Ufuk & Ruan, Da, 2004. "Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey," International Journal of Production Economics, Elsevier, vol. 87(2), pages 171-184, January.
    3. Pietro Previtali & Danila Scarozza, 2019. "Discovering Blended Learning Adoption: An Italian Case Study in Higher Education," Lecture Notes in Information Systems and Organization, in: Alessandra Lazazzara & Raoul C.D. Nacamulli & Cecilia Rossignoli & Stefano Za (ed.), Organizing for Digital Innovation, pages 199-217, Springer.
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    1. Leon, Ramona-Diana & Rodríguez-Rodríguez, Raúl & Alfaro-Saiz, 2023. "Enhancing Social Networking Learning by Using Enterprise Social Networks," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2023), Hybrid Conference, Dubrovnik, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Hybrid Conference, Dubrovnik, Croatia, 4-6 September, 2023, pages 400-410, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.

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